Product Knowledge
Popular Canadians
Procedures
Movies
Procedures 2
100

Can you apply for a TD Direct Investing account online?

Yes! 

Cash Account/Margin Account/Self-Directed RSP/Tax-Free Savings Account

100

"The Great One"

Wayne Gretzky

100

Can we order cheques for a customer?

Nope! We have 'Core - Cancel or Change Cheque Order (Secured Message)'

Cx can order through EW / EW Digital Messaging / Calling EasyLine / Through the branch

100

The directors of which movie wrote a new language, that the minions speak throughout the movie?  

Despicable Me

100

Can we make a bill payment for a customer?

Yes!

EBP - Make Bill Payment

This procedure can be used for Omni Secure Message and Digital Messaging

200

What document can customers reference to obtain our personal account fees?

200

Known for the TV show, The Nature of Things

Dr. David Suzuki

200

Can we close a ULOC for a customer via secured messaging?

Yes! 

LOC - Close ULOC or SLOC (Secured Message)

200

After which movie did the sale of pet rats increase rapidly?

Ratatouille

200

Can we add a TDCT service plan discount to staff TD credit cards?

Absolutely! 

Credit Card - Update TD Employee Credit Card Service Plan or Employee Pricing (Secured Message)

300

What is a FRAO and what does FRAO stand for?

Fixed Rate Advantage Option (FRAO) / FRAO means you can convert all or a portion of your outstanding HELOC/FlexLine/ULOC  balance to a fixed interest rate with fixed payments for a specific term.

300

The first person born in the '80s to have been nominated for the Best Actor Oscar?

Ryan Gosling

300

Are we able to set up a PTS (Pre-Authorized Transfer Service)?

Yes!

Core – Set Up/Change/Delete Pre-Authorized Transfer Service (PTS) (Secured Message)

300

For which movie did Tim Burton train 40 squirrels to crack nuts for, rather than use CGI?

Charlie And The Chocolate Factory

300

Can we complete a lump sum payment or regular payment to a personal loan?

Heck yes!

Loan - Lump Sum Payment or Regular Payment

This procedure can be used for Omni Secure Message and Digital Messaging

400

How can a customer find their TFSA contribution room information?

Through the CRA!

  • My Account for Individuals.
  • MyCRA at Mobile apps – Canada Revenue Agency.
  • Represent a Client if you have an authorized representative.
  • Tax Information Phone Service (TIPS) at 1-800-267-6999.
400

Released a David Bowie "Space Odyssey" video in zero gravity. 

Chris Hadfield

400

Do we have the ability to view an image of a cheque in real time deposited to a personal account?

Yes! Through WebIR

Procedure - Core - Retrieve Cheque Image

400

Which movie is the most death-packed film ever made with an average of five people dying every minute?

300

400

Can we update a personal customers Gender Identity?

Yes!

CIF - Update Customer Information (including Name, Gender Identity, Address, Email, Phone Number and Employment Information) (Secured Message)



500

What is a Mutual Fund?

A mutual fund is a type of investment vehicle where the money collected from various investors is pooled together to invest in different assets including bonds, stocks, and/or money market investments.

500

"Old Man" and "Heart of Gold"

Neil Young

500

Can we close a business CC for a business customer?

Nope!

Refer Business Credit Card customers to the Small Business Advice Centre

500

Which movie has a Starbucks cup in every single scene in the movie?

Fight Club

500

Can we reset the PIN mismatch count on an Access Card?

Yes!

Step 9 of Access Card - Declined Transaction Troubleshooting

This procedure can be used for Omni Secure Message and Digital Messaging

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