Client Services
Client does not want to receive items until the home is finished with construction. She is not exactly sure the timeline but knows it will be longer than 6 months.
What is future date
Your client is requesting an in-home visit for dimension taking for a single bedroom so that we can then draw up CAD files for them. We politely reply about our standards about in-home visits and send them this file.
What is the In Home Measuring Guide
A client is interested in purchasing a coffee table. They want to see finish and sizing options and finalize same day.
What is a GCO
This material is crafted of embossed leather with the texture, pattern and distinctive spine detail of stingray hide.
What is Shagreen
Who killed their pet hamster with their bare hands? (On accident)
Who is Sonya
Client is wanting to receive as few shipments as possible.
What is grouping
A walk in client is wanting to purchase a sofa to replace the one already there. We know 8' is the length we want to replicate, but are worried about the Luxe depth getting in the way of a pathway of traffic. This is what we'll have the client do in their home to have a feel for the amount of space left.
What is taping the floor
A client comes into the gallery requesting assistance with a living room furniture. Throughout the interaction the client add that they need assistance selecting pendant lighting, counter stools, new hardware, a kitchen table, chairs and chandelier.
What is a DCO
This leather is crafted in Italy at a 150 year old tannery. This hide is buffed to reveal the suede like nap and natural markings characterized like that of nubuck leather.
What is Italian Veneto
Who does cross-stitch portraits, that take up to a year to make?
Who is Delia
An item is reflecting a delivery date in SF that has already passed and the item has still not been received. We need to figure out the accurate timeline of this item.
What is a Gallery Solutions Case
Your client is insisting on wanting two Luke Swivel Recliners next to a fireplace after you have already explained that the chairs may be a bit too large for the space. You let the client know we should probably reselect but they just aren't believing that they have to give up their desire for this chair. This is what you can do to prove your point.
What is drawing up a floor plan
A client comes into the gallery wanting to work on the entire first floor of their new home. They mention that their clients are big fans of RH and that they'd like our help with sizing, space planning, and availability.
What is a DTCO
This may be one of our most vast collections with products ranging from bed to bath to lighting. This collection is forged of solid metal and hammered by hand.
What is Thaddeus
Was voted Class Clown in highschool.
Who is Khol
A client never received an item even though SF and tracking information says it has been delivered.
What is a Gallery Solutions Case
Your client is wanting to renovate their living room and start completely fresh. Everything must go and be replaced with a new layout and style. These are all of the requirements needed prior to starting a successful & productive DD session. (There are 3)
hat are detailed dimensions, photos of the space, and inspiration images.
A client comes into the gallery furious with how their brand new Parisian Sofa is holding up. They're claiming there are inconsistencies with the cushion fills and that the left seat cushion feels firmer than the right seat cushion.
What is a client services opportunity
This fabric is Crafted by a esteemed Italian textiles mill and woven of custom-spun yarns that are blended with virgin wool, cotton and linen for character and dimension, and a touch of viscose for a silken feel. Rich in texture and soft to the touch, it offers unsurpassed wear and durability.
What is Italian Boucle
Gave Kanye West a lock of their hair
Who is Kenna
It's delivery day and the client notices that there is a tear in the seam of one of her SPO cushions on her sofa. She calls you extremely frustrated because she has waited 6 months to receive this item and it is damaged.
What is Furniture Repair Case
A client called the gallery phone to let us know that the dining chairs she bought on the web are too small for the dining table "paired with it" in a photo. Insists on a modern, low profile look - but believes the chairs look petite. She refuses delivery on 5 of the chairs but kept 1 to send in a photo. This is the first step in helping her resolve the problem at hand.
What is accepting delivery for all the chairs.
A client needs assistance looking up all available grey velvet fabric options for the Sylvain Sofa. They mention that their clients have several kids and pets at home and are requesting assistance suggesting the best grey velvet fabric options.
What is a TCo
This interior wood will continue to change, and will likely split over time as it interacts with its home environment.
What is Salvaged or Reclaimed Wood
Was bitten by a deadly spider and has the scar to prove it.
Who is Paynter