DISPOSITIONS
No call attempts made/no contact with customer
Judgmental decision to close and/or release
NO FRAUD
One of the two main systems we use, where we actually change step the alert
FLASH
what is the note entered in compass/Garmin when unsuspending access?
VALID
Perpetrators contact victims claiming to be a relative needing cash for an emergency to convince the victims to transfer money.
FAMILY EMERGENCY
Same-day domestic wires mist be alerted prior to _____ (time) and released by 6pm ET to meet SLA
5:01PM ET
Elevated High-risk Alerts (Actionable or Non-Actionable)
Alerts not actionable (abandoned or canceled)
FOLLOW UP
Used to verify business ownership, address verification, and payee relationship
LEXIS NEXIS
BOSS notes should be placed with a ______ day expiration
60
Perpetrators target vulnerable victims through online sources to establish a relationship and gain their trust. Then, they begin requesting funds transfers due to financial hardships.
ROMANCE SCAM
How long is the expiration set for transfers that have been reject/refused
12 MONTHS
Customer does not wish to cancel or release at this time; wants to complete additional research first
SUSPECTED SCAM
External link (system) that is replacing Compass
GARMIN
T/F: You can include medical information in your review notes if it is pertinent to the review
F
Perpetrators are calling customers and explaining there is a virus on their computer; Customer may also provide remote access of computer which can lead to unauthorized transactions
COMPUTER REPAIR/VIRUS
It is acceptable to make an outbound call to the phone between the hours of _______ local time in the client’s time zone
8-9
Transaction canceled - The customer requests to cancel the transaction to perform due diligence on payment details
CONFIRMED SCAM
Used to search for FC initiated wires and incoming wires
GIN
what is the note you should include in BOSS when closing an alert waiting for client contact.
DCD FRAUD 1.888.436.8828
Perpetrators hack into the business’ email account and/or spoof the business’ email to request a transfer of funds to an account controlled by the perpetrator
BEC
When customer email address change has been confirmed in PC, the next step would be to ____
USE PREVIOUS EMAIL ADDRESS
Customer confirms the alerted activity is not fraud, agent disagrees and wire transaction to be rejected
CCNF-SS
Full name; replaced PAT
ZELLE ADMIN TOOL
What is the note you add to BOSS when reject/refusing a wire transfer?
DigitalWireRejected Possible Scam
Victims receive mail from an estate locator suggesting an unclaimed inheritance, refund or escheatment.The victim sends a fee to receive information about how to obtain the supposed asset
INHERITANCE SCAM
when closing for high risk online activity (unable to confirm fraud on deposit activity), we send funds to ______
CUSTOMER