BENEFITS
You can get up to 12 counseling sessions for each challenge you face (ex. anxiety) through ___
EAP
One of the two main systems we use, not FLASH but ___
CEW/Synergy
Instead of "demos do not match" you should write
Suspicious Caller
A ____ account is a bank account that is used to disguise money obtained through illegal activity such as monetary scams.
Money Mule
The preformatted email can be found in Outlook in the _______
Organizational Forms Library
You can elect to purchase up to 40 hours of _______ in addition to earned vacation
Purchased Time Off (PTO)
Used to track complaints in CEW
Complaint Quick Capture
T/F: Familial/Marital status should only be used when stated by the client
T
Perpetrators target vulnerable victims through online sources to establish a relationship and gain their trust. Then, they begin requesting funds transfers due to financial hardships.
Romance Scam
for email verification, OLB must be active for at least _____ days
60
Our leave provider; who you would contact to start a leave of absence such as paternity, personal, etc
Sedgwick
Name of the phone icon we press to make an outbound call
Click to Dial
T/F: You can include personal observations such as "client aggressive" in documentation
F
Perpetrators contact victims claiming to be a relative needing cash for an emergency to convince the victims to transfer money.
Family Emergency
Only offer an Account Takeover (ATO) verbal password if client declines _____.
EAP
The ___ offers support for employees who are experiencing a financial hardship resulting from a sudden, severe and unexpected event.
Employee Relief Fund
Full name; system used to enter employee code to verify said employee on a client call
Full name; system used to enter employee code to verify said employee on a client call
T/F: you can include profanity in alert notes if client verbally uses profanity during the call
F
Perpetrators hack into the business’ email account and/or spoof the business’ email to request a transfer of funds to an account controlled by the perpetrator
BEC
Consumers have a monthly outbound wire monetary limit of $____
2 mill
You are eligible for a 4-week sabbatical after ____ continuous years of service.
15
Full name; replaced PAT
Zelle Admin Tool
What is the note you add to BOSS when reject/refusing a wire transfer?
DigitalWireRejected Possible Scam
Victims receive mail from an estate locator suggesting an unclaimed inheritance, refund or escheatment.The victim sends a fee to receive information about how to obtain the supposed asset
Inheritance Scams
when closing for high risk online activity (unable to confirm fraud on deposit activity), we send funds to ______
customer