DCF Review

FLORIDA

100

These are the categories for medicaid

What is categories starting with the letter "M"

200

These are the code you use to verification for every call

What is AIID or CRPC and AICI

300

This is the template for the notes left on every account

what is the word lighthouse, customer name, point of call and action taken

400

This is the column where you find the case number when searching by a social security number

What is file ident column

500

These are the categories for cash assistance

What is ADCR,ADCU,ADCI

AMS

100

This is the link to click on to find the notices for an account

What is Notice Search

200

What must you verify before reset a password to an account

What is security questions or final verification question

300

This is used to look up applications

What is the quick search

400

What are the search criteria for a password reset 

First and last name, case number and user name

500

This tab is used to find the final verification questions

What is case information tab

DVS

100

This is the link to click on to do a search for documents

What is person document search

200

What must you look for to make sure that you are viewing the appropriate documents

What is scan/fax dates

300

This is what you must do after running the case number for the household members documents

Select the check all button then get details

400

This is the only type of document we need to make sure is just readable and visible

What are medical bills

500

This is the document you use to verify the information submitted by the customer is valid

What is the job aid 10 verification chart

FLMMIS

100

This is the link to click on to get into FLMMIS

What is interChange link

200

Where do you find the recipient ID number to do a search in FLMMIS

What is IQCM in FLORIDA

300

This is how you know the benefit plan is active

What is when the end date shows 2299 for the year

400

What number do you provide to the customer if they have to select or change their provider/plan

What is Florida Medicaid Managed Care number

500

This is where you find the provider that has been selected for the customer

What is under PMP Assignments

Misc.

100

This is the greeting for every call

What is "Good morning, my name is ___ Can i have your first and last name"

200

What is the information you must verify on every call

What is first and last name, date of birth, social security number and/or case number

300

This is the maximum amount of time you can keep a customer on hold

What is no more than 3 minutes

400

What can we do for a customer if they do not meet the TA criteria

What is offer to mail an application, advise them of the self service portal or offer to locate a dcf office or partner site

500

What are the information we must ask before starting a TA

what is ask them if they are applying for family Medicaid only and ask if we can electronically sign on their behalf