OAKLAND
What is the company code for Oakland?
065
How can a customer apply for a senior discount?
Agent emails form to customer and instructs to fill out and follow instructions to send back to office to process.
What is the privacy statement for CA residents?
For questions about your rights related to your personal information, the WM privacy policy can be found at www.wm.com/privacy.
What libraries are in Four Corners?
125A AND 160A
What is the main screen we can check on National Accounts to see if we can handle it?
SCREEN 2
What SOS would you select for a triplex?
Oakland RS SOS 2-4 units
What is CFL Recycling?
CFL recycling is compact fluorescent light bulb recycling. (works like lamptracker)
Which case do you create when a customer contacts DCR with something that department does not handle?
SAL/SOP
When is prepayment required for a RS XPU?
A NON-SERVICE DAY
What does billing code CMA mean?
COMMERCIAL MONTHLY ADVANCED
Can you set up an account in the tenants name?
No. All accounts must be in the owner's name ONLY
What is the Davis Street Coupon?
A coupon only available to Hayward customers to waive the fee for disposal of up to 2 cubic yards of non-hazardous trash.
Property Managers / Owner can request up to 5 coupons per year.
When can a customer in Irvine expect to receive their organics kitchen pail?
Kitchen pails will be distributed in May 2023.
What is the email we use for questions regarding Area Homes Account?
CDIRECT@WM.COM
What do we search for to find any delays for RO services?
AN ADDRESS / CHECK SERVICE ALERTS
Can you make changes to the 5 screen?
No. A BIL/FUT must be created for 5 screen changes.
Bonus: Use Scripts!
Does WM service recycling for all Calbay customers?
No, there are other haulers, which are identified on the recycling tab of the SOS.
Who do you assign the CANDO OPS case to?
RMILLER9
What are the two reasons that an OMR account can be cancelled?
DEATH OR MOVING
No. DCR does not process any service changes for CM accounts
Can a tenant in a multi-unit property schedule a bulk pickup?
Yes, tenants can schedule bulk pickup for their own unit.
Which SOS/area allows customers to choose whether or not they want us to take their bulk overages?
What job aid can you use to find what hauling sites allow cart repairs (ANN tickets)?
Repair Ticket (TKT/ANN) option by Hauling District
What is the phone number for OMR new starts?
855-782-6444
What is the service type(s) for RO accounts where we empty a compactor.
WHAT IS AN E/R
**S/O UNAVAILABLE FOR COMPACTORS**