Abbreviations
RTW
What is Return To Work
Should you change an ICD code if incorrect?
No. You would recommend the AA update the code(s).
Where you document your assessments, calls and AP letters you want BPO to follow up on
What is comments
The is the period of time from the date of disability (DOD) to the date when benefits commence (BED/BEFD)
What is Elimination Period
The Hartford's CEO
Who is Chris Swift?
LDW
What is Last Day Worked
Timeframe (days) you have to review a referral or outreach to EE/AP
What is within 3 biz days
The screen in DCS that highlights the EEs DX
What is Screen 6
This online tool can help you determine typical disability durations for specific diagnoses.
What is modern ODG?
There are multiple ways to contact HR. If you want to call them, what phone number would you use?
What is 877-472-8967
BEFD
What is Benefit Effective Date
What DOT Physical Demands Category would a job fall into if they occasionally have to lift up to 10 lbs?
What is Sedentary
Screen that shows you the claim status
Screen 7
Your EE mentions that he is finding it hard to provide for his family of 3 young children on his disability benefit check. What local resource could you refer him to?
What is 211 or 211.org?
This program allows you to recognize a teammate and even redeem rewards received by your peers.
What is the Reward and Recognition Program
EP
What is Elimination Period
What resource do you have available to help you develop questions to send to a medical provider for a diagnosis of Chronic Fatigue Syndrome and many others?
What is the Medical Management Library
(provider Clarification questions)
Upon review of the medicals, you see the EE also has mental nervous conditions that might be impacting function, you could consider what action?
What is request a walk in/Hotline call with BHCM
Where can you find typical acronym and abbreviations used at The Hartford? (name of SharePoint/link)
What is the KMT. (Knowledge Management Tool)
What is our next company holiday
Memorial Day 5/26/2025
Iconnect>Work Tools>Holiday Schedule
DOD ( 3 answers)
what is Date of Delivery, Date of Death or Date of Disability
Place you go to request an IMO
What is the clinical vendor SharePoint
Authorized end date of claim number 9006346241
9/3/2024
An EE wants to RTW, but is unsure about what her ER will say regarding her work restrictions. What internal resource could you use to assist?
Who is a Vocational Case Manager (VCM)
There are multiple ways to contact My Tech Express (mTE). (name 2)
What is mTE, Live Chat, 855-8WEHELP (893-4357)