Sectional Returns
A guest you assisted in-store received their Signature Sectional and upon receiving the threshold delivery, they realized they don’t have enough space for all three modules. They’d like to return one armless module, and sent a photo of the module still in the packaging. This would be considered as a return, a disposal, or a donation?
What is a return?
Phil reaches out to return his Hybrid Mattress after 2 months. He notes that he held on to the packaging, and would like to ship it back to us. What is the appropriate return method in this case?
What is LoadUp?
Hey Emily! I’m looking to return my floating side table. What’s the easiest way to do this? I still have the box, and it’s unopened.
What is send Emily the link to initiate her return via Narvar OR send the retail return macro.
A guest ordered a box of Bodha incense, but didn’t love the smell. They come in the store to return it. What is the return policy for this item, and could we refund to a gift card?
What is- this is a final sale item, and we’re only able to refund the original payment method.
Travis has had his Essential Sofa in his space for 2 months now but has decided he wants a different Essential Sofa. Once you have processed the return, who will contact him to pick up his sofa?
Who is Ryder?
I purchased a new 9x12 rug and decided I do not want it when it comes in. What kind of shipping method would you select for this return to make sure no labels are sent?
What is Cx Initiated Return
Rosemary writes in after having the bed for 65 days and states, “I love the Classic Bed + Headboard, but I don’t need the cushion anymore.” Where do you log this type of return once it has been processed
What is the Manual Returns Sheet (Narvar CX-Initiated Returns tab)?
A Canadian guest comes in on vacation and tells you he wants to return a Beam Side Table. What system would you use to generate a return label?
What is pass off via the Retail-CX slack channel?
You’re assisting a guest who is returning an Essential Sectional after 82 days. They noted that after testing it out in their space, they don’t love the smell of the feather fill. What is your first step?
What is request photos of the sofa to determine if we dispose or donate?
Susan’s Essential Bed + Headboard arrived with several cracks, and is so upset by the delivery process that she wants to return. What would we advise as the return method for her?
What is a LoadUp Pickup?
Sam is returning a Classic Bed and originally had Scheduled White Glove as the delivery method. What should you select in the return process to ensure they do not receive shipping labels?
What is “CX Initiated Return”
Stevie from Hawaii received her 3x3 Nest Dresser and, unfortunately, it is too big for her space. She is reaching out to return the entire thing. What is the best way to arrange a return for her?
What is a LoadUp pick up?
While completing a sectional return, we tag these 3 Cx agent to continue the return process.
Who are Jessica Foster, Joseph R, and Teea Sanchez?
DAILY DOUBLE!
Your guest who purchased a Essential Sectional from you on September 4th reached out to initiate a return on January 28th. They included photos of the sofa already, and had Scheduled White Glove Delivery. What is the first step of initiating this return?
This return is outside of our return window.
Ronan purchased The Blanket by Fallis Studios online and is bringing it in to return. When processing the return, what needs to be selected in Narvar so he can receive his refund on the spot?
What is “Received by Retailer" and “Approved”
You’ve been assisting Stevie in the space and she’s hoping to order a 3x3 Nest Dresser for her home in Hawaii, but she is curious on what her options are for a White Glove Delivery or what the standard delivery is like. What are they?
What is no SWG and would ship with UPS (7-10 business days)?