Physical Signs of Anger
Raised areas that appear on the skin that can emerge when you become angry
What is Goosebumps?
True or False:
Raising your voice is a sign of agitation.
TRUE.
True or False:
Anger follows a predictable pattern.
True.
Anything, such as an event, object, or feeling, that evokes a strong emotional response, often leading to increased anxiety, distress, or other negative symptoms
What is a trigger?
True or False:
Yelling and screaming at the person will help de-escalate the situation
FALSE.
Yelling and screaming will escalate the situation.
What is breathing rate?
Yelling, cursing, belittling, blaming, shaming are all examples of which sign of agitation.
Verbal Abuse.
This aspect of communication has the most influence.
What is Non-Verbal Communication?
Increasingly unfocused, upset, sweating, fast heart beat, possibly wanting to leave the space you're in to isolate.
What does being triggered feel like?
How do you receive hurtful/abusive words and curses from an agitated person?
Do not take them personally, do not become defensive.
Reflect that what they are going through is difficult and that you are here to help/answer informative questions.
True or False:
Your muscles relax as a result of anger.
FALSE!
Your muscles tense up when you become angry.
The salty, colorless liquid that excretes through the skin, esp. when you are hot or agitated.
What is sweat?
True or False:
Opportunities of De-escalation are present at every stage of anger.
TRUE!
True or False:
Are triggers caused by past experiences?
TRUE!
Triggers are often caused by past experiences, especially those that were emotionally intense or traumatic. When something in the present reminds a person—consciously or unconsciously—of those past events, it can "trigger" a strong emotional or physical reaction.
True or False:
To de-escalate, you must answer ALL of the agitated person's questions.
FALSE.
Answering information questions will be helpful.
Do not answer abusive/accusatory questions.
Speaking indistinctly or quietly, making it difficult to understand, often accompanied by a lack of clarity or volume in the voice.
What is mumbling?
A high-pitched voice, slow speech, and pacing are all signs of agitation.
False!
High-pitched voice and pacing are signs of agitation. Rapid speech, not slow speech, is another sign of agitation.
True or False:
Anger is always due to the situation occurring at the moment in real time.
FALSE!
Anger may be about something other than the situation at hand for example, not eating, poor sleep, a fight at home or illness.
Identification
The first step in managing triggers is to identify them.
The first two things you should be aware of before beginning a de-escalation.
How YOU are feeling, and safety in the environment?
Body parts can feel hot OR cold when angry.
TRUE!
Depending on the body part and person, you can feel either hot or cold within the time you are angry.
When it comes to hands, agitation can shows in at least 3 ways including:
Balled fists, excessive hand gestures, and fidgeting.
What is tone of voice?
How do Coping Strategies help with triggers
Once triggers are identified, developing coping strategies are essential. Coping tools and techniques/strategies help to regulate emotional responses, reduce their intensity, and develop healthier ways of responding to them.
What should we empathize with to demonstrate that we are listening to their concerns?
We must empathize with the feelings but not the behavior.