Resident
Resident indicates they aren’t making any connections and rather just go back home.
Recommend reslife/ campus initiatives/social groups
Roommate A is frustrated that the suite smells like dog feces. Roommate B (Dog owner) tells them they should get over it since the animal is approved. Whom’ needs take precedence in this situation?
Roommate A
You have entered the community bathroom 4 times in the past two weeks and found: toilets not flushed, hair in shower, used feminine products left in view. It may be time for...
Floor Meeting/Floor Email reminding of hygiene and community health
A parent calls the duty phone asking for you to follow up with their students who missed their weekly call today. The parent says they are thinking about driving up to campus to follow up
Parent should call UPD to do a wellness check. Due to FERPA cannot share.
It’s 1am and you can’t sleep as you hear music down the hall. You knock on the door at the other end of the hall and find two roommates listening to music. They ask you not to document them and promise they won’t do it again.
Let them know RAs are required to report potential policy violations.
Resident indicate they are leaving the university because of finances. How should you report to professional staff?
Incident Report-Student of Concern
“I don’t feel safe in my room because my roommate(s) just ignore me and go out to stuff without inviting me”. What is the safety impact in this scenario?
There isn't any. Safe vs. Uncomfortable
UPD was pretty rude to me on the phone
Notify supervisor (or RLCOC*)
You get a call from a roommate complaining that she is uncomfortable because their roommates partner has been in the room “for like the whole year”. The partner is there even when the host is not.
Ask roommate if she has talked to resident. Suggest mediation to set boundaries/expectations
You smell cannabis in between two rooms but aren’t sure which room it is coming from.
Knock on both doors and let residents know you are investigating the smell of cannabis.
Resident ignores all of your outreach methods. Before going to supervisor, what resource should you try?
Co or Peer RA
*Incoming text* “My roommate is sick, I think it's Covid”. Text response, follow up directly, or call supervisor/RLCOC?
Follow up directly to inquire more as you don't want to have a text trail discussing another student’s wellness as it could appear as gossip
You observe a resident drawing genitalia on a room number decal. When you encounter them they apologize and grab resources that cleans it off. What next?
Inform resident that you will documenting via an incident report
You get a call from the OA that someone is knocking on the glass asking to be let in but won’t share their name or ID number.
Call UPD and RLCOC
You approach a room and discover that they have 3 full bottles of whiskey. Two people are 21 and non-SJSU students. The resident of the room is 18.
Dump out the alcohol, throw away empty bottles, depending on guest policy and ask guests to leave the room.
Resident is flirty with you, indicating they have romantic interests in you. How should you respond & who should you tell
Be direct about the restrictions of the peer relationship. Notify supervisor
Resident “Candice is such an annoying roommate. I know she annoys you too, always knocking on your door constantly”. Candice annoys you. To comfort this resident you should...
Discourage gossip. Recommend resident talk to Candice directly
Your duty partner says they really need to run and errand and ask you to cover for them. This is the third time in the last 4 weeks
Confront duty partner and discuss impact. If action continues talk to RLC about issue. For safety you should never be left alone on duty.
You notice someone coming out of the bathroom on your floor. They are much older, have a backpack and you have never seen them before.
If feel safe confront them asking for ID. If not safe call UPD and RLCOC
After class you are walking back to your room and you hear a dog barking from a different room in your hallway. You are not aware of anyone with an ESA
Knock on the door, inquire about dog and let the resident know the dog needs to be gone within 24 hours. No pets allowed, all animals need to be registered through AEC prior to bringing them into the building.
Resident has been avoiding you for weeks and tells other residents on the floor they are avoiding you due your “aggressive” behavior during an incident. What next?
Explore if you are able to restore the relationship. Follow Up with your supervisors
Email: “My roommate is using my items and not cleaning up! I need a ROOM CHANGE NOW!”. No room changes can occur so you should...
Reach out to get more context of the situation
*Resident post in Floor Group Me Post* “Get out and vote! If you don't vote you are basically an idiot!”. Is this a policy violation? How should you proceed?
No. Request resident remove statement. Discuss why it isn't appropriate for floor community platform
You hear yelling from a room. You knock on a door and a resident’s mom answers. When you say the you are the RA the mom tells you that “my daughters roommates are ridiculously disrespectful and you better fix it”
If mom will calm down talk to daughter one on one, find out issue. Talk to other roommates one on one, schedule mediation. If mom doesn’t calm down call RLCOC
You knock on a resident’s door as you hear 8 or more voices. The resident refuses to open the door all the way. They tell you that they will handle the situation and not to worry then close the door. You knock multiple times asking the resident to open the door to which they refuse.
Call RLCOC report behavior and concern (that many resident in room)