A
True or False: Facebook pays 0.01 $ USD for one star
True
True or False : If either recipient or transferor FE shows a risk hold when reviewing a page transfer request, you should proceed with the transfer.
False
The admin is asking about a payout account, but they haven’t provided a payout account (FE) ID. However, the user provides a FB URL. What could we do to find the FE ID?
Search CENTRA (OBJ) with the URL, use Payee to FE tool to find FE ID
What are the next steps when a non-admin pushes back to 'Requesting Admin Approval' CR?
Spawn the ticket to current admin
Which CR should be sent when an FE is on hold for "IMPERSONATION_CONFIDENT"?
'Risk Hold - FE Demonetization' CR
A confirmed admin says "I want to delete my payout account." What should you check for?
Check Payout Status to confirm no pending payouts and confirm no Pages or Apps are associated in FE to Payee tool
The payment threshold for US FE admins is_____?
5$
What is the threshold that must be met in order to receive payouts for NON US FEs?
100 $ for bank and 25$ for Paypal each cycle
Which change cannot be made in the FIN tool when the company country shows as United States?
Tax Id
True or False: When the TINChecker disabled hold shows in FIN tool, the financial admin must update their company and tax information
True
Do Vietnam user have a different payout cycle, if so what is the timeline of payout?
yes, 60 days after they reach the threshold.
The FIN tool shows a "Payment Rejected by Provider" hold. Which CR is the best response?
'Payments Rejection Fill In' CR
What is an "Invoice"?
"Invoice" is a confirmation of the earnings that were accrued during a given earning period
Which tool can you use to review the financial admin's company information?
Fin
If an admin writes into a ticket for which you have created a task and Wait' CR have been sent, what action should you take?
Stall ticket
Which CR should be sent when an FE is on hold for "IMPERSONATION_SUSPECT"?
'Business Verification' CR
If an admin requests to change the country, which CR is available to send first?
'Can't Update FE from US to Non US Country' CR
The FE admin is unable to update bank information on their own. What steps do you take?
Send 'Update Bank Internally' CR to request documentation and confirm the banking information.
When a company document is provided who needs to sign the company document in order for us to add a new Financial Admin?
A person who is authorized to make decisions for the company (company official: Owner, CFO, Treasurer, etc)
True or False: A void check alone is enough for updating bank details ?
False
If the request for the transfer doesn't come from a UID listed as transferor FE admin, what are the next steps?
Spawn ticket to current Admin
Which tool is used to download remittances and verify the bank that received the payment?
Payout Hub
When an FE admin claims that they have not yet received a payout, what tool(s) can you use to check the status of the payment?
Payout Hub and Payout Status
What is the process of spawning a ticket to the current admin.
Spawn a ticket to the current admin, Note the spawned SRT ID in the internal threads, send requesting admin approval cr
When admin bank account on file is unable to accept payments in USD, which additional update is available to receive payouts?
Add an intermediary bank account