Dreams in Driveways
This loan feature protects borrowers if their vehicle is totaled and they owe more than it's worth.
What is GAP insurance?
FELTV
Front End Loan To Value
These 3 skills are under "Assess"
What are Value Proposition, Asking Questions and Active Listening?
True or False: A dealer has never called asking for an update five minutes after submitting a deal.
What is False
The paper company in Scranton, PA, where Michael Scott was regional manager
What is "Dunder Mifflin"
Mountain America typically uses this credit bureau to determine FICO
RIC
Retail Installment Contract
The skill described as "Think creatively. Fit the deal to the need."
What is Personalize Solutions?
The day and time where every dealer suddenly remembers they need 14 deals funded
What is Friday at 4:59 PM
Scooby-Doo and the gang drive around this van
What is the "Mystery Machine"
This document proves ownership of a vehicle
What is a Title?
KPI
Key Performance Indicator
The skill described as "Own it. Do what you said, when you said."
What is Follow Through?
A dealer describes this mileage as "Barely driven" (hint - over guidelines)
What is 150k +
The orange 1969 Dodge Charger from The Dukes of Hazard
To count as new, a vehicle must have fewer than this many miles and must never have been titled
What is 5,000 miles?
APR
Annual Percentage Rate
This toolkit includes six tools that support the AAA process and help team members build stronger relationships and communicate more effectively.
What is the Communication Toolkit?
The dealer swears the customer has "perfect credit." The bureau shows this FICO score
What is less than 600?
Danny and the T-Birds sing about turning their hot rod into this car in Grease
What is "Greased Lightnin'"?
This is the cutoff date for using invoice on prior year units
VIN
Vehicle Identification Number
This communication skill focuses on addressing concerns and easing objections to gain alignment and understanding
What is "Resolving objections"
It seems like lately, this is a foreign concept to our dealerships (hint:funding)
What is a clean packet?
Thelma and Louise drove off a cliff in this 1966 Convertible
What is a Ford Thunderbird