Dealerware Web
Where can you find agreement terms for a dealership?
You can go to settings and click on agreement terms!
Where can the app be downloaded from?
App Store and Play Store!
Any updates you make such as calls, meetings, etc. or any emails we log from our contact with customers.
What does the ? on the page do?
It allows the customer to review training videos we have set-up for everything from the Dealerware App to Telematics training, you can contact support directly through there too, and you can also access any FAQs or ask a question to see if it comes up as a FAQ.
What has Clifton grown previously and knows all the different variants of?
Watermelon!
How do you add an employee ?
Click on Employees Tab and click add Employee.
How do you mark vehicle issues as resolved in the app?
You can swipe to the left and click close.
Where are the two places you can update the status of a CTA?
What does adding a customer to the DNR list do? Do all users have that ability?
It adds them to a Do Not Rent list where they are unable to loan vehicles out to that customer as long as they are on the list. Not all users have this permission, it is an additional permission that needs to be added.
Where did Ali use to work prior to Dealerware?
CDK Global
Where can you see your disposed vehicles?
You can find it under Vehicles and switch the filter at the top to disposed.
When do we close success a CTA?
How does Dealerware reimburse the dealerships for the costs incurred by customer contracts?
Over the course of the month Dealerware recovers all the costs that are charged to the customer and then we calculate at the end of the month what they have earned and set-up a direct deposit for that amount on the 15th of the following month.
How long have Sarah and Luis been here?
5 Months
How would you update the mileage on a vehicle?
How many additional drivers can you add to a contract and do they need to sign too?
You can add up to 2 additional drivers and yes they do!
How do you replace the playbook for a CTA?
Under the CTA, click the three dots and click replace playbook and you will click on the one labelled Ford V2.
How would you get CCDs set-up for customers?
You have them place them into the OBD 2 ports in the vehicles and run them for a few minutes before shutting the vehicle off. Once the vehicle shuts off that is when the connecting part starts and a few minutes later it shows up on the Vehicles page as CCD under Telemetry Source.
What do we always mess with Trent on when it comes to Fast Food?
White Castle!
You pull up the contract either under the customer's profile or vehicle contracts and click on the dollar amount that is there to bring up the billing tab. Under the billing tab, you click Split Billing, enter in the third-party companies info and then have the customer print as pdf and send to that company for reimbursement.
What does charge later do in the app ?
It creates an unsettled balance under their customer profile where the dealership can then go to the web to find that contract/unsettled balance and issue any additional charges or credits.
How do tolls work in Dealerware? Does the dealership or the customer get charged?
If the vehicle is under contract then the customer will get charged 10 days after the contract is finished to the payment method on file. If not under contract then the dealership is liable.
Unrelated: How long was the longest wedding veil ever worn?
Made in 2018 in Cyprus, it spanned more than 63 Football Fields which was measured to be about 22.843 feet!