This type of behavior style could be described as accurate, precise, and organized
What is Get it Right?
100
This word means that someone values other's rights above their own
What is passive?
100
Nothing good comes from starting a sentence with these two words.
What is you said?
200
Destructive conflict can cause THIS kind of turnover
What is chain-reaction turnover
200
This word means that you equally value your rights and the rights of others
What is assertive
200
Which type of behavior style is decisive, productive, and confident.
What is Get it Done?
200
This type of person values their own rights above the rights of others
What is aggressive?
200
A good practice to be diplomatic is to toggle back and forth between active listening and this.l
What is "I" messages?
300
Conflict desired in a team could be defined this way
What is disagreement?
300
This phrase means that someone values their rights above others but acts like they don't
What is passive-aggressive?
300
This type of person might seed for compliments
What is Get appreciated?
300
Assertive is how you value your own rights but this word is how you value the feelings of others
What is empathy?
300
This technique is when you strive to find common ground between you and the difficult person
What is pacing?
400
Tact is another way of describing this skill
What is diplomacy
400
This type of listening means you could repeat back what the person said
What is active listening?
400
This kind of person is motivated by a strong need to be liked
What is get along people?
400
Someone low on assertiveness and also low on empathy might use this conflict management strategy?
What is avoid it?
400
This technique uses the words of the difficult person so they will feel understood
What is backtracking?
500
This is the biggest challenge people have with conflict
What is denial or avoiding or ignoring it
500
Conflict resolution (in contrastto conflict management) means that this doesn't exist anymre
What is conflict?
500
ZONB stands for this
What is the zone of normal behavior?
500
Compromise is when both sides agree to lose a little so a better conflict management strategy is this, where people work together toward a common, creative solution?
What is collaboration?
500
This technique is repeating what the person said in your own words