Consumer Quality Solutions
What does Quality Solution mean?
Value generated for Consumer and Small Business acquisition and deepening solutions or services sold/referred including digital sales once quality definition is met net of quality adjustments.
What is Balance Growth?
Measures incremental growth in client’s overall deposit relationship based on a 4-week (Consumer) or 13-week (Small Business) look back from the baseline date after an eligible compensable event.
How often does the PRT scorecard update?
Monthly
How many revenue points are 1st Checking for a Sole Prop worth?
$300
How long does SB Balance Growth take to reflect on the revenue scorecard?
13 Weeks
A person opens their Consumer 1st Checking account and successfully sets up a direct deposit to their checking account. They enroll in mobile banking and log in a second time. What is this worth of Quality Solutions in revenue points?
$100 + $300 + $120 = $520
Name 5 Compensable Events for Consumer
1st DDA/SAV/CD/IRA
Consumer Investments Quality Referral
Credit Card Application
Consumer Home Loan Booked
Consumer Auto Loan Application
Credit Card Balance Transfer/Direct Deposit Cash
Consumer Solution Upgrade
Online Banking and Mobile Activation
What are the 5 categories on the PRT Scorecard?
1. Client Care
2. Risk Management
3. Digital
4. Partner Referrals
5. Relationship Engagement
How many Quality Solutions points are 1st Business SAV?
$0
Name 5 Compensable Events for Small Business
Business Merchant Booked
Business Mobile Point of Sale
Business ADP Full-Service Payroll
Business Credit Card Application
Business Loans and Lines Application
Business Advantage Auto Loan Booked
Business Loans and Lines of Credit Booked
Business Online Banking/Mobile Activation
If you refer a CD to a Merrill FSA to open, do you still get the $75 Quality Solutions points?
No
How long does consumer balance growth take to reflect on your revenue scorecard once the compensable event happens?
4 weeks!
What are the partner referral categories on PRT?
Small Business, Home Loans, and Auto
How many Quality Solutions points is an approved and used SB CC?
$650
What is the Small Business Cap on how much money you can capture with one Party ID?
$2,000,000
A person opens their Consumer 1st Checking and 1st Savings account and successfully sets up a direct deposit to their checking account. They apply and get approved for a Travel RWDS Credit Card. They enroll in both mobile banking and online banking and log in a second time to both. What is this worth of Quality Solutions in revenue points?
$100 + $125 + $300 + $250 + $120 + $60 = $955
What is the Consumer Cap on how much money you can capture with one Party ID?
$250,000
DAS Submissions + Mobile Activations
How many Quality Solutions points is a booked merchant?
$500 / $50 for mobile
A business client comes in and has questions about an incoming wire of $1,000,000 they received this week. The client is interested in meeting with a SB Advisor for a review. You refer the client to the SB Advisor and the client decides that they'd like to open their 1st Business SAV. Who get's rewarded the balance growth?
Mother and teen son come in to open student accounts. Mother already has other BOA accounts open with husband and older children. The family decides to open an Advantage Safebalance Account and Advantage Savings Account for the 14 year old. In order to get incentives for these accounts, do we send the DAS to Mother or teen son?
Teen Son because we only get incentivized for 1st Checking Account and 1st Savings Account. If Mother opens the account - she already has DDAs and SAVs - we will not be incentivized because her Party ID already has accounts.
A client comes in and deposits a check for $100,000. You refer the client to the Merrill FSA and the client decides that they'd like to open a 12mos Flexible CD with the FSA. Who get's rewarded the balance growth?
Both of you! $100,000 each.
What is the minimum to pass Relationship Engagement?
90%
How many Quality Solutions points are Booked/Funded Business Advantage Term Loan and Business Advantage Credit Lines?
$900
A small business client comes in and deposits a check for $500,000.00 to his SB DDA that you opened for him. Three weeks later, the SB client comes in and applies for a credit card, is approved, and uses it. Who get's rewarded the balance growth after 13 weeks?
The cap is applied prior to the DBG split equally between employees, if multiple employees are tracking.