ACI
Tab in ACI that displays the default limits of a card
What is the "General Tab"?
A red transaction in VROL is a...
What is credit?
System used to locate a case sheet
What is Falcon?
When we should freeze a card
What is customer misplaced card, but has an idea of where it is?
Additional verification for business customers
What is Out of Pocket questions?
Tab in ACI where we would reset a PIN
What is "PIN/Password" tab?
In VROL, a D116 indicates...
What is non-sufficient funds?
Number of transactions above and below the orange transaction to be verified
What is 3?
2 reasons we would cancel a card
What is fraud or lost card (customer doesn't have an idea of where it may be)
Spending limit a card may be increased to by a TCS specialist
What is $10,000?
Date in ACI used to locate the CVV
What is the issue date?
Tab in VDPS used to place travel notes
What is Manage Risk Factor?
Investigation options we will use to status a case sheet
What is Closed-Fraud and Closed-Not Fraud?
Difference between basic debit card maintenance and advanced debit card maintenance
What is additional verification (basic-no additional)?
Contact information required to place travel notes
What is email address and phone number?
Tab where we can see if a business customer has web access
What is the "Additional Data" tab?
Ideal Card Status in VDPS for a card to be working
What is Okay?
Final step in logging a case sheet
What is APPLY STATUS?
In order to change a debit card address in Links, it must...
What is be an address we already have on file for the customer?
We may bypass additional verification for a case sheet if the customer provides... (2)
What is password or case number?
3 maintenance descriptions used to locate a CVV (after searching the maintenance history)
What is Add TI, Reissue Processing or Replacement Processing?
2 tasks within VDPS that we will use (not Risk Tasks)
What is Add/Maintain All Accounts for a Card and Add/Maintain All Addresses?
We can search for a case sheet using either the ______________ or the ______________?
What is case number or debit card number?
3 reasons we may replace a card
What is Name Misspelling/Correction, Damaged Card or Instant Issue Print Failure?
In order to re-pin a card, we should not see a pin driven transaction in the last ___________
What is 30 days?