Debit Cards
How long do we retain debit cards for pick up in Branch?
14 Days
Who is eligible to pick up an instant issued debit card at a branch?
Only the cardholder.
A nonworking debit card must be?
Picked up in branch, in person.
Total limit of transactions on a debit card in a rolling 24 hour time frame?
25
What does a "Restricted Card" indicate?
A case with Enfact is opened and Risk needs to resolve the issue. An attempt to reach the card holder by text or phone would have been made.
Under what circumstance can a non-working card be picked up at a branch?
Non-working cards cannot be mailed at all.
Total number of ATM transactions in a 24 hour time frame?
15
What must happen before a replacement debit card can be ordered if a member/cardholder is disputing transactions?
Risk must review the activity and approve the reissue.
What should be done if an instant issued card is returned to the Return Mail Department?
It will be retained for 60 days and then shredded.
Total number of Money Transfer (funding/outgoing) in a 24 hour time frame?
3
Types of transactions that Do Not qualify for a temprary limit increase without a supervisor approval?
When submitting a request for a commercial debit card, under which profile should the activity be created?
Under the Relationship Profile screen of the ORG/Business.
The Activity to request a debit card for a Commercial Checking account is created under the Relationship Profile screen of the?
ORG/Business, not the signer/cardholder
Can a debit card limit be increased?
Yes by Contact Center
What should be included when a Contact Center Member Service Specialist is requested to temporarily increase a member's limit?
Member name, account number, last 4 digits of the card, merchant name, and transaction amount.