RRL
The life cycle of a RRL letter
What is 56 days
multiple accounts on the same card.
What is stacking ?
This tab gives information on the member such as: address, SSN and members name
What is universal addressing tab ?
The merchant is inputting the incorrect expiration date
What is invalid expiration date ?
I can be cleared using these three ways
offset, repay the account or submit the original documents
List two acceptable document formats
JPEG, GIF, PNG, PDF
_______ is a four digit code assigned to a business by Visa/Mastercard and it classifies the business by the type of service provided.
What is Merchant Category Code (MCC)
This tab shows information relating to the debit card such as: Balance , expiration date and activation status
What is accounts tab ?
This means that the card hasn't been activated by the member
What is card holder verification ?
When talking about an overpayment it's best to use this tab in CBAS
What is the elections tab ?
When a debit card transaction wasn't ______ we will ask the member to submit documents
What is auto substantiate ?
This is a limitation to the 90% rule
Submitting documents
You can click here to see if the members transaction was approved or denied
What is Transactions tab ?
This denial means that the merchant isn't eligible based on the MCC
What is COV-CC/CTY/ZIP ?
I can no longer clear my overpayment using this method after the plan year and or run out has passed
What is offsetting ?
This unique number ties the RRL to the original card transaction
What is Document ID ?
This will happen if a debit card is reported as lost or stolen.
All the cards on the account will be cancelled and new cards reissued.
I show whether the debit card is turned on or off and can be described as a switch.
What is the access indicator ?
The member is either using the card at a provider who doesn't utilize the IIAS system or the item being purchased is ineligible.
What is Non-IIAS ?
After an overpayment is cleared the card will be turned on within ______
What is 24hrs ?
This is where I would check to find the members receipt request schedule
back to employer > services > card app services > receipt request schedule
The main advantage of the IIAS system
What is auto-substantiation
This tab houses the access indicator
What is Balance Summary ?
I have serval reasons linked to my denial code
What is overlimit ?
After income reporting has run we can do this
What is nothing ?