Debit Cards

Instant IssueCard Wizard

100

Who goes first in dual access? The supervisor or the employee 

The Employee

200

!!!!!!DOUBLE JEOPARDY!!!!!!

When must the color ribbon be replaced and how do we dispose of it?

Every 500 cards made and sent to Central Vault via armored courier or Registered mail.

300

How long will the machine stay unlocked for once dual access has been logged into?

15 Seconds

400

When do we use the physical key to open the debit card machine?

For contingency purposes only (e.g. power outages) and always in dual.

500

Who do we call if the printer becomes inoperable?

ATM & Debit Card unit

Random

100

T/F PIN numbers expire after 5 years

False. A PIN on a debit card remains the same even when the card is replaced due to card expiration, name change, damage or when replaced with a MYCard custom image card. 

200

What is MyCard services and where can you find the link to it? 

MyCard is a service that allow customers to change the image on their debit card. This can be found in FNBAlaska.com under personal, Personal Debit Mastercard Cards, Personalized Card. There is a fee. 

300

The French term "bon voyage" literally translates to what?

Good voyage -- Bon voyage is sometimes casually used as a stand-in for "goodbye".

400

How many characters fit in the embossed name on the debit card?

26 characters including spaces and punctuations. 

500

What is Mastercard ABU Service?

Mastercard Automatic Billing Updater

Allows cardholders to use their debit cards for automatic payments without having to update their billing files with participating merchants when card info changes. Customers are automatically opted in. To opt out outlook template must be used. 

FNBA

100

What is the ATM fee for "Foreign cardholders" at FNBA?

$3.95

200

T/F Customers can change their PIN by telephone. 

True

Since Dec 2013. Customers may call 

1-800-992-3808

300

T/F Pin blocks (when a the wrong PIN is used 3 times)are automatically removed during the nightly update (8pm).  

True

400

Where must a customer call when they have done 3 or more unsuccessful attempts to enter their PIN?

External Customer Support Unit  1-800-856-4362

500

What are the limits placed on an FNBA debit card? 

(ATM and POS)

10 ATM and 20 POS within 24 hours

Accounts

100

T/F Debit cards attached to Savings accounts only work at ATM machines. 

True. 

200

On a dart board, which number is positioned between 1 and 5?

20

300

T/F  A customer can do POS transactions with their debit card when it is attached to a First Investment or a Super First Investment?

False.

First Investment and Super First Investment checking accounts are restricted to FNBA ATM use only. 

400

!!!!!!!!!DOUBLE JEOPARD!!!!!!!!

How many different types of debit cards are there via account types?

Consumer 

Business

HSA 

Teen 

Home Flex

500

What consumer account types do not allow debit cards?

Bank Controlled, UTMA, Guardianship,

Conservatorship , Estate, Loan, Title Trusts (EIN)

Any consumer DDA or SAV requiring more than one signature for withdrawal.