Disputes
When does a client receive provisional credit for a Debit Card dispute?
What is up to 10 business days
What is the maximum time frame you can place a Travel Alert?
What is 6 months
Who is able to request maintenance (other then closing) on a debit card?
What is cardholder ONLY
What is an alternative phrase for "Hot Card"?
What is closed or turned off
What is one way to see if a POS hold took place
What is the ATM/Debit History screen
What types of disputes receive provisional credit?
What is all disputes
How long does a client have to call back and verify transactions through Falcon Fraud before they shut their card off?
What is 10 days
How long does a debit card take to reach a client if it is mailed?
(NOT rushed)
What is 7-10 business days
What is an alternative phrase for "provisional credit"?
What is temporary credit
What do you click on to find the clients debit card?
What is ATM/Debit Card Inquiry or the misc accounts on the left side of the screen?
How long can the debit card purchase investigation for a dispute take?
What is 60-90 days
What are four reasons a debit card may decline?
What is Visa suspected fraud, wrong ZIP code, restricted account, card not activated, NSF, CIF returned mail hold, chip error
How long will a rushed card take to reach the client and can we send the card to a PO BOX rushed?
What is 2 business days and card can't be sent to PO Box because Fedex will not deliver to a PO Box.
What is an alternative phrase for Pre-auth?
What is "pending"
What is the limit of overdraft fees a client can receive per day?
What is 6 OD fees at $37.00 each
What do you do if you cannot find the ATM transaction the client is trying to dispute?
Enter the transaction under Manual Transaction Input
What risk factor code is used for lowering risk on a card?
What is C0M
What are the steps to obtaining a rushed card for a client?
What is close current card--> order new card--> submit a service first request under deposit operations, rush card, BE SURE TO ASK YOUR SUPERVISOR
What is an alternative phrase for POS or point of sale?
What is transaction in which you swiped your card
What are the steps to add a new card in Argo?
what is Click the customer profile maintenance tab--> double click ATM/Debit card maintenance--> click to select Create New Card-->complete the ATM Debit card set up page--> Enter name on embossed line-->select Visa check card or ATM card-->select card stock for type of card.
FFB will reverse a provisional credit after _____ days of a denial letter being sent out.
What is 5 days
Where do you Reset a Debit Card's PIN Attempts?
RESET PIN FAIL COUNT
What is the standard POS and ATM limit?
What is POS- $2500 and ATM $1010
What are alternative phrases memo debit and memo credit?
What is pending withdrawal and pending deposit
What is the character limit for the embossed line of a debit card?
What is 21 characters