Cards Products & Services
The fee charged to the account when a member asks for a card to be expedited
What is $55.00?
Tracking number under External Loan Visa CREDIT Card in the Symitar tree.
What is Tracking 40?
The location/tab where we put in Travel Strategy/ Notifications
What is Services tab?
The department we transfer a member to, if an account is delinquent or charged off.
What is the Resolutions Department?
This occurs when a person or company gains access to a member’s debit card number or card information to make unauthorized purchases or charges
What is Fraud?
USF FCU branch locations can do instant-issue for these 2 cards
What are debit and credit cards?
We use this CODE when we are capturing/blocking a STOLEN debit card.
What is code U?
The important section in the HOME tab where we can see the notes from Falcon stating the date/time they attempted to reach the member for suspicious transactions.
What is the Memos section?
If member is still having PIN issues, we can offer these 2 options.
What are VISIT A BRANCH or MAIL A NEW CARD FOR THE MEMBER?
The type of claim that should be used when a member says they had authorized the card transaction but is dissatisfied with the amount charged or the services provided.
What is Dispute?
The 3 types of credit cards that USF FCU offers
What are the Secured Visa, Green & Gold Visa and Rewards Visa?
FONT COLOR of the PENDING or on "hold" CHARGES under a checking account in the Symitar tree.
What is Black font?
Information about Card/ PIN issuance can be found in THIS Tab
What is the Maintenance Tab?
When a card is declined due to not been activated, the member MUST call from ____
What is Member's Phone number on file?
Members have to report a debit or credit card dispute 60 days from the _____ date
What is Statement Posting Date?
The required minimum deposit amount for Secured Credit Card
What is $300.00?
The Debit Card Daily Limits $$$ for ATM, POS and Signature/Purchase which can be doubled, upon member's request.
What are $510. $1,000, and $2,500.
When we click this button (on the left-hand side of the main page), we find credit card details such as Expiration Date, Account Open, APR and Payment Info
What is "More Information" button?
An external group puts a temporary block on a card with suspicious activity. This is a common reason why a card transaction is being declined. Once confirmed, we can go ahead and transfer the member to that group.
What is Falcon?
The group that processes ALL Debit Card Fraud and Dispute claims
What is USF FCU Card Servicing group?
The external company that handles Lost/Stolen and Fraud/Dispute claims for Visa CREDIT Cards
What is PSCU?
These 4 MEMBER REQUESTS involve completion of SpecFile forms
What are the Visa Authorized User, Visa Balance Transfer Request, Debit Card Dispute/ Fraud, and Automatic Visa Payment Form?
When giving information to a member with a delinquent account, we should always subtract THIS NUMBER of days from the stated Days Past Due (left-hand side of the Main Page).
What is 30 days?
This DECLINE reason typically means that the member blocked their card in Online Banking (OLB).
What is Consumer Control?
A research fee of this AMOUNT $$ per hour may be applied if is determined that the Fraud claim was falsified.
What is $20.00?