Verification
Homeowners full name and Full property address
What is 2 pieces of verification you must get on every call?
Claim funds for a monitored claim are deposited to...
Restricted Escrow account
Non-Monitored, EER, Monitored
What are classifications?
Where to a co-borrower...
What is the mortgage dept?
What is EOE?
Executor of Estate
Phone # and Email address
What is other options to use for verification?
Too much money in the account
What is overage?
AWS and RA
What docs are needed for the Monitor and Monitored/Delinquent Process?
Insurance claim
What is Loss Draft?
Document all branch calls
What is the Branch Call Log?
A3P
What is an authorized 3rd party?
When 25% of the funds are released.
What is the Monitored/Delinquent draw process.
Final w/all structural repairs complete
What is an inspection?
LPI
What is Lenders Place Insurance Dept?
DTE Notes
what is where you go to notate an account?
Employee's Name, and 6 digit number
What is Connect Us?
Inspection is needed
How to obtain funds from the RE acct?
Upon receipt of all required documents
What is Delinquent first draw process?
Customer complaints
What is the Resolution Team?
Contactless Inspections
EOE, SII, POA
What is 3rd parties that can authorize other 3rd parties?
Where checks iao $50k are deposited.
What is the RESTRICTED ESCROW account?
3 business days
What is the timeframe for Review and processing docs?
SII, EOE, POA issues
What is the Life Events Team?
Effectiveness, Effort, Emotion
What is the 3 E's to a Great Call Experience?