Debt Resolution
Elite Legal Practice resolves debt using what method?
Debt waiver and tradeline deletion.
The form you fill out behalf of the client receiving phone calls from collectors/creditors?
FDCPA Intake
(FDCPA Case in Salesforce)
What does the legal BPA stand for?
Best Possible Arrangement
ELP does not pay the creditors/collectors as a part of this process.
TRUE
To provide coaching opportunities, what case is created by management?
Client Care Coaching Request
Which one describes our services best?
Legal Debt Resolution
How many states can be the original creditor for an FDCPA case?
12
A summons is also known as?
An invitation to court!
What are the letters we send out to creditors and collectors to stop calling our clients.
Cease and Desist letters
A previous client wants to re-enroll, what case would you create?
Re-Enrollment Request
What does ELP require to validate a debt?
Wet signature, original contract, a complete statement of all charges, and Interest rate changes.
A client is requesting to speak to an attorney, when should the clients expect to receive a call?
24-72 hours
Name the internal system we use to have our clients electronically sign documents?
Titan
What case do you create when you the client wants to permanently change their payment date form the original date?
Payments- Permanent Date Change
Where do you put information for the client to speak to someone else?
Debts incurred by business', are not subject to FDCPA.
TRUE
After an attorney accepts a case for the client, where does Legal put the attorney's information?
In the banner
$6000.00
If a creditor calls wanting a Power of Attorney for a mutual client, what case would you create?
Creditor Requesting POA
How many times in this legal process do we send out dispute letters?
Twice
Do attorney's and legal administrators ever guarantee things?
NO
Where can you find the list of original creditors/collectors?
Knowledge Base-Quick Links
What outbound calls are considered a task?
Welcome Call
45 Day follow up
135 Day follow up