Debt Resolution
Elite Legal Practice resolves debt using what method?
Litigation resulting in debt waiver and tradeline deletion.
What is the name of the case you create for the client receiving phone calls from collectors/creditors?
FDCPA Case
What does the legal BPA stand for?
Best Possible Arrangement
ELP does not pay the creditors/collectors as a part of this process. True of False
TRUE
To provide coaching opportunities, what case is created by management?
Client Care Coaching Request
Which one describes our services best?
Legal Debt Resolution
How many states can we go after the original creditor?
12
A summons is described as an?
A lawsuit
Are payments paused when rescheduling a payment?
Yes, Payments are automatically paused when creating a case
A previous client wants to re-enroll, what case would you create?
Re-Enrollment Request
What does ELP require to validate a debt?
Wet/digital signature, original contract, charge-off date, date of last payment, contract terms, interest rate disclosure, original creditor and current creditor, proof of transfer to new creditor.
What does FDCPA stand for
Fair Debt Collection Practice Act
A client is requesting to speak to an attorney, when should the clients expect to receive a call?
24-72 hours
Name the internal system we use to have our clients electronically sign documents?
Titan
What case do you create when you the client wants to permanently change their payment date form the original date?
Payments- Permanent Date Change
A concern for our service is the credit report. True or False
False
Threatening to garnish wages is a FDCPA violation, True or False?
TRUE
After an attorney accepts a case for the client, where does Legal put the attorney's information?
In the banner or the legal case
$6000.00
If a creditor calls wanting a Power of Attorney for a mutual client, what case would you create?
Creditor Requesting POA
How many times in this legal process do we send out dispute letters?
Twice
Do attorney's, legal administrators, or legal assistants ever guarantee things in this process?
NO
What type of debt do we generally accept?
Unsecured debt and some secured debts with the client understanding that it needs to be in a third party.
What outbound calls are considered a task?
Welcome Call
45 Day follow up
135 Day follow up