Debt Resolution
Elite Legal Practice resolves debt using what method?
Litigation resulting in debt waiver and tradeline deletion.
The form you fill out behalf of the client receiving phone calls from collectors/creditors?
FDCPA Case
What does the legal BPA stand for?
Best Possible Arrangement
ELP does not pay the creditors/collectors as a part of this process.
TRUE
To provide coaching opportunities, what case is created by management?
Client Care Coaching Request
Which one describes our services best?
Legal Debt Resolution
How many states can we go after the original creditor?
12
A summons is described as an?
An invitation to court/
A lawsuit
Are payments paused when rescheduling a payment?
Yes, Payments are automatically paused when creating a case
A previous client wants to re-enroll, what case would you create?
Re-Enrollment Request
What does ELP require to validate a debt?
Wet/Digital signature, original contract, a complete statement of all charges, APR and all interest rate changes.
A client is requesting to speak to an attorney, when should the clients expect to receive a call?
24-72 hours
Name the internal system we use to have our clients electronically sign documents?
Titan
What case do you create when you the client wants to permanently change their payment date form the original date?
Payments- Permanent Date Change
A concern for our service is the credit report. True or False
Debts incurred by business', are not subject to FDCPA.
TRUE
After an attorney accepts a case for the client, where does Legal put the attorney's information?
In the banner or the legal case
$6000.00
If a creditor calls wanting a Power of Attorney for a mutual client, what case would you create?
Creditor Requesting POA
How many times in this legal process do we send out dispute letters?
Twice
Do attorney's, legal administrators, or legal assistants ever guarantee things in this process?
NO
What type of debt do we generally accept?
Unsecured debt and some secured debts with the client understanding the risk of repossession.
What outbound calls are considered a task?
Welcome Call
45 Day follow up
135 Day follow up