Professional Development
Finance
Communication
Business
100

1. Which of the following illustrates how knowing your strengths and weaknesses can contribute toward professional development and career success:  

A. Spending less time on tasks you find difficult  

B. Avoiding new assignments  

C. Developing new friendships in your neighborhood

D. Taking a leadership role on a group project

D. Taking a leadership role on a group project

100
  • A business wants to purchase new machinery for its production line. Which of the following pieces of financial information would be most relevant for its purchase decision:
  • How much money the company spent on machinery five years ago
  • The amount of money left in the budget for the fiscal year
  • The amount of money spent by a competing company on production line equipment
  • The current salaries of top company executives

The amount of money left in the budget for the fiscal year

100
  • Addison wants to encourage the speaker who is giving a presentation to her class, so she nods when the speaker makes a good point, makes eye contact, and uses other forms of __________ communication.
  • nonverbal
  • written
  • negative
  • verbal

nonverbal

100
  • Centralized retail buying can become ineffective for a large chain when
  • its stores are divided into districts.
  • purchasing responsibility is shared by buyers.
  • all buying is carried out at one location.
  • its stores are located very far apart.

Its stores are located very far apart

200
  • Joanna is interested in becoming a veterinarian. To learn more, she decided to apply as a veterinarian's assistant. Unfortunately, she got rejected because of her lack of work experience. What could Joanna do to make herself a more attractive candidate next time?
  • Explain her lifelong love of animals.
  • Make up fake work experiences.
  • Volunteer at an animal shelter.
  • Offer to work late-night shifts.

Volunteer at an animal shelter.

200
  • Which of the following is a downside of online information storage:
  • Information can be more quickly sorted.
  • It's more costly to store information digitally.
  • Too much information can lead to system overload.
  • It's more difficult to access the information.

Too much information can lead to system overload

200
  • When you recognize your own emotions, you are demonstrating
  • self-control.
  • self-awareness.
  • social restraint.
  • social relationships.

Self-awareness

200
  • There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and they are given snacks and drinks while they wait for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her
  • vision.
  • tagline.
  • mission statement.
  • brand promise.

Brand promise

300
  • Which of the following activities should be an employee's top priority:
  • Making reservations at a local restaurant for a business luncheon that is going to be held in two weeks
  • Completing a status report that takes 45 minutes to prepare for a meeting that will occur in an hour
  • Preparing a purchase order that needs to be sent to the vendor in two days
  • Copying a three-page document for a meeting with a customer that is scheduled to occur five hours from now

Completing a status report that takes 45 minutes to prepare for a meeting that will occur in an hour.

300
  • So that the company can determine when it needs to order more pencils, Kendra subtracts one box of pencils on a tracking sheet after she takes the box from the office supply cabinet. This is an example of
  • perpetual inventory.
  • inventory keeping.
  • inventory shrinkage.
  • physical inventory.

Perpetual inventory

300
  • An employee with a prominent company position regularly uses offensive language and criticizes government leaders in their personal social media posts. They are putting the company at risk of
  • higher corporate taxation rates.
  • being prosecuted for defamation.
  • developing a social media footprint.
  • developing a negative public image.

Developing a negative public image.

300
  • Which of the following is a way that employees can prepare to answer customers' questions:
  • Find out what they need to know to do their jobs well.
  • Use facial expressions to indicate interest.
  • Make eye contact when talking with customers.
  • Give customers a chance to express themselves fully.

Find out what they need to know to do their jobs well.

400
  • Anthony has been working for 20 years, but recently he has begun to feel like he is lagging behind his younger colleagues. What should Anthony do?
  • Try to find ways to outdo his colleagues
  • Pursue continuing education opportunities
  • Look for a new job
  • Ask for a promotion

Pursue continuing education opportunities.

500
  • You made a mistake on a project at work. You want to take responsibility for your mistake to show your boss that you can be trusted. Which of the following actions should you take:
  • Explain why you didn't make a mistake.
  • Blame another coworker.
  • Ignore the mistake.
  • Apologize and fix the mistake.

Apologize and fix the mistake

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