General 1
What element of voice is important in order to communicate effectively with others?
a. documentation
b. vocabulary
c. grammar
d. articulation
d. articulation
What kind of customer would make the following statement: "i know this product is available in other sizes. i don't care what the brochure says."
a. suspicious
b. domineering/superior
c. slow/methodical
d. dishonest
b. domineering/superior
An example of a natural economic resource is
a. equipment
b. tools
c. buildings
d. wood
d. wood
What should project managers do to ensure that team members will perform their designated tasks efficiently?
A. Provide a team evaluation form
B. Ask team members if they like their assignments
C. Correct the team members' mistakes for them
D. Communicate their roles and responsibilities to them
D. Communicate their roles and responsibilities to them
What is one reason why many people decide to become entrepreneurs?
A. Less responsibility
B. Long hours
C. Less risk
D. Flexibility
D. Flexibility
Which of the following is an example of a economic service:
a. watch
b. pen
c. haircut
d. hat
c. haircut
"I'd like to have that in writing before I give you my money," best describes the __________ customer.
A. slow/methodical
B. dishonest
C. disagreeable
D. suspicious
D. suspicious
A customer complains that a product does not have all the features desired and returns the item to the business. which of the following results of the complaint does not cost the business additional money:
a. marking up the price of the returned product
b. recording the return transaction
c. returning the item to stock
d. changing inventory records
a. marking up the price of the returned product
A company with a small budget has lots of sensitive customer data on file. If it wants to keep this information safe, what should it do?
A. Hire a team of cybersecurity experts
B. Focus on prevention by training all employees to protect data
C. Save money by only teaching one department to protect data
D. Wait until a breach occurs to develop a protection plan
B. Focus on prevention by training all employees to protect data
As the principal in an agency business relationship, Lynn tells Bob to take specific action on her behalf under certain circumstances. What type of authority has Lynn given Bob?
A. Temporary
B. Provisional
C. Express
D. Unlimited
C. Express
Paul is nervous about his sales presentation, but he doesn't want to admit it to himself. His coworker, Amanda, pointed it out to him while he was practicing what to say. What should she recommend that he do?
a. boost his self-confidence
b. exhibit a positive attitude
c. accurately assess his emotions
d. display empathy for another's emotions
c. accurately assess his emotions
What part of human resources management includes locating and hiring employees to perform the jobs that are necessary in order for a business to operate?
a. planning
b. staffing
c. directing
d. organizing
b. staffing
A basic economic principle behind our private enterprise system is
a. the freedom to compete
b. government regulation
c. gross profit
d. the satisfaction of consumers
a. the freedom to compete
Statistical findings reveal that the Benson Company earned a 35% net profit on the funds it spent on a project. The statistics provided the Benson Company with information about the business's
A. return on investment.
B. retention rate.
C. sales strategies.
D. sales commission rate.
A. return on investment.
In relation to unexpected events, which of the following is a true statement about project planning:
A. Plans should be made right before the project starts.
B. Plans should change if necessary.
C. Plans should always stay the same.
D. Plans should be monitored.
B. Plans should change if necessary.
Sally, Joe, Tim, and Jane are team members who perform different tasks by themselves at the same time to create a single output. The method of work coordination that the team members are using is __________ task interdependence.
A. reciprocal
B. sequential
C. pooled
D. reversed
C. pooled
Which of the following is one type of information needed to compute the gross profit of a business:
A. Income from sales
B. Net profit
C. Market share
D. Operating expenses
A. Income from sales
Company B's management has determined that it must downsize. Three persons in the customer service department will lose their jobs. Which of the following records can management use to help them determine which employees to keep:
A. Inventory records
B. Production records
C. R&D records
D. Human resources records
D. Human resources records
Which of the following is an activity associated with the closing phase of a project:
A. Obtaining funds, equipment, and supplies for the project
B. Holding a team meeting to evaluate the project's successes and mistakes
C. Developing a production schedule for team members
D. Determining the appropriate computer technology needs
B. Holding a team meeting to evaluate the project's successes and mistakes
Which of the following is the type of action that a business is taking when it continuously monitors the laws that affect its operations for the purpose of minimizing risk:
A. Preventative
B. Corrective
C. Reactive
D. Remedial
A. Preventative
The Six Sigma framework approaches the quality improvement of existing processes by implementing the DMAIC method, which includes the five steps of defining, measuring, analyzing,
A. increasing, and counteracting.
B. improving, and controlling.
C. instigating, and correcting.
D. influencing, and collaborating.
B. improving, and controlling.
A company's cash flow is $1,680,500, its current stock price is $45.50, and there are 570,000 shares outstanding. What is the company's price-to-cash-flow ratio?
A. 43.21
B. 29.48
C. 36.93
D. 15.42
D. 15.42
32. Which of the following is an example of a business managing its information in an ethical manner:
A. The TKN Corporation sells its customer mailing list to third parties without consent.
B. The XPB Company takes precautions to maintain the privacy of its clients' information.
C. OWC Manufacturing distributes an employee's performance review to his/her coworkers.
D. GVZ and Associates deliberately prepares its annual report to confuse readers.
B. The XPB Company takes precautions to maintain the privacy of its clients' information.
Which of the following is a true statement regarding quality management and the environment:
A. Environmental issues have little to no impact on quality management.
B. Organizations should regard environmental issues above customer satisfaction.
C. Quality-management plans should create environmentally sustainable processes and products.
D. Creating quality products is usually harmful to the environment.
C. Quality-management plans should create environmentally sustainable processes and products.
What are the three basic economic questions?
a. what products will be produced; how will products be produced; and how will products be allocated
b. when will products be produced; how will products be produced; and how will products be allocated?
c. when will the products be produced; what products will be produced; and how will products be allocated?
d. where will the products be produced; when will products be produced; and what products will be produced?
a. what products will be produced; how will products be produced; and how will products be allocated