BUSINESS ADMINISTRATION CORE
If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is?
Anger
What type of information is often transmitted through upward communication?
Suggestions
A business that effectively coordinates channel management with marketing activities is more likely to provide
Good customer service
Consumers of hospitality products have the right to expect businesses to provide goods and services that
Are safe and clean
The person who files a lawsuit is the
Plaintiff.
what adds meaning to the words a speaker uses?
Tone of voice
In a formal business letter, the salutation is written
Before the body of the letter
Which of the following types of business organizations reduces or limits the risk of its stockholders:
C Corporation
Which of the following is a common source of complaints about personnel:
Rudeness
When entering into a contract with another business, an agent is the party that represents the
Principal
What should employees be willing to accept when defending their ideas objectively?
Critical feedback
Businesspeople must be cautious not to offend their international customers by understanding the importance of nonverbal cues, which include the use of
Hand gestures
The entrepreneurs best equipped to work long hours and overcome obstacles are ones who possess
Passion for their work
How can you make sure that none of your social media platforms are neglected?
Use a content calendar to schedule posts on each platform
Today, customer relationship management is considered an important tool in
Business decision-making
What should a business employee do immediately after taking a telephone message for a coworker?
Thank the caller.
Ethical behavior increases productivity and morale because it
Makes employees want to support the organization's mission
Jamie is constantly running from obligation to obligation, without a second of free time, and feels like he is behind on all of his work. Jamie is most likely to be
Overcommitted
Charice creates a new kind of glue using a new chemical formula that she invented. She wants to make sure that none of her competitors use the formula for their products. To protect the formula, Charice should __________ it.
Patent
Jacob is determining the writing style to use for an analytical report. If most readers are likely to support the report's content, Jacob should format the report for a(n) __________ audience.
Receptive
What is an effective way to support and encourage someone who is talking to you?
Make comments such as “yes” or “I see” occasionally
Businesses must comply with regulations that limit the amount and type of pollution and waste they produce. These regulations are referred to as __________ laws.
Environmental
A company decides to spend $5,000 on new office furniture instead of putting that money toward the marketing budget. What is the opportunity cost of this decision?
Lost benefits of additional marketing
The Loft Villa resort received a positive review on social media from a customer. What should the resort do to enhance the customer's experience further?
Offer a discount on the customer's next stay
Frederic used to own the only pizza place in town—until a new place opened up. Even though Frederic's never been to the new pizza place, he tells everyone he meets that the new place uses inferior ingredients and has been investigated by the health department. He even leaves negative reviews of the pizza place online. Which business tort do Frederic's actions fall under?
Disparagement.