Hospitality And Tourism
A persuasive message that asks a person to do something should be written in a way that makes it easy for the person to
A. respond positively. B. answer politely. C. organize logically. D. read slowly.
A. respond positively
Once you know your group's purpose, what should you do next?
A. Find out what people know about the subject B. Agree on ground rules C. Volunteer a new idea D. Contribute in a useful way
B. Agree on ground rules
Valuing diversity means
A. acknowledging differences as problems. B. ignoring differences. C. minimizing differences. D. acknowledging differences as assets.
D. acknowledging differences as assets.
Lack of exercise, sleep, and adequate relaxation are factors that are likely to have a direct effect on an individual's ability to
A. socialize with coworkers. B. enter training programs. C. perform job expectations. D.learn of new opportunities.
C. perform job expectations
To have effective knowledge-management processes, businesses need their employees to have a(n) __________ attitude.
A. argumentative B. cautious. C. transparent
D. curious
C. transparent
Torts relating to misrepresented facts about a business's goods or services may be subject to a lawsuit on the basis of
A. defamation C. intrusion B. assault D. fraud
D. fraud.
Which of the following computer programs prevents e-mail messages containing the word "free" in the subject header from entering the inbox:
A. Queues C. Filters B. Gophers D. Servers
C. Filters
Employees have the right to
A. not be fired. B. form unions. C. view all human resources files. D. unrestricted Internet access.
B. form unions
Jon sues his former employer for harassment. In what situation would the employer be likely to offer Jon a settlement?
A. The employer does not think it will be able to win the case.
B. The employer knows it will be able to win the case.
C. The employer wants the case to go to court.
D. Jon does not think he will be able to win the case.
A. The employer does not think it will be able to win the case.
Which of the following is a possible consequence of taking too much initiative:
A. Improving job performance B. Causing hard feelings among employees. C. Higher ratings on job evaluations D. Increased respect from others
B. Causing hard feelings among employees
Channel members of a supply chain should be familiar with antitrust laws so they do not engage in activities that
A. limit monopolies. B. restrict efficiency.
C. hinder competition. D. prohibit authority.
C. hinder competition
Wal-Mart, Domino's Pizza, and AvisRent-a-Car are examples of
A. retailers. C. agents. B. industrial distributors. D. wholesalers.
A. retailers
Change management occurs in a cycle because
A. organizations always need to change.
B. organizations push for unnecessary change.
C. change is harmful for most companies.
D. change is difficult to implement.
A. organizations always need to change
Which of the following is an economic factor that affects business trends:
A. The business cycle. B. Lifestyle changes. C. An aging population. D. Emergence of social media
A. The business cycle
Customers tend to look at a business as a whole despite the number of __________ they experience.
A. feedback surveys. B. complaints. C. touch points D. purchases
C. Touch Points
What type of technique might be effective if a business is trying to sell a large, complex product to another business?
A. Retail selling B. Sale pricing. C. Mass marketing D. Team selling
D. Team Selling
A current trend in the hospitality industry is to build loyal customer relationships and enhance service levels by optimizing the use of
A. independent travel agents. B. satellite roving devices. C. Internet web sites. D. service rating advisors
C. Internet web sites
What are the three primary characteristics of an effective control system in a business?
A. Responsive, flexible, and transferable
B. Suitable, understandable, and timely
C. Relevant, intangible, and rigid
D. Rigid, economical, and reactionary
A. Responsive, flexible, and transferable
What is required to maintain favourable relationships with vendors?
A. Ongoing cooperation. B. Limited communication. C. Occasional interaction D. Full disclosure
A. Ongoing cooperation
What source of credit offers its members small loans, installment credit, and low interest rates?
A. Commercial banks. B. Sales finance companies. C. Credit unions. D. Savings and loan associations
C. Credit unions
A large company that owns a chain of economy hotels recently developed plans to start a chain of upscale hotels. This is an example of
A. multi-corporate franchising B. product extensions. C. market potential D. property management systems.
C. Market Potential
A growing trend that is influencing the way that many companies do business is the concern for:
A. distributing the wealth. B. monitoring the economy. C. protecting the environment. D. regulating the government.
C. protecting the environment
Into what two categories can wants be divided?
A. Unlimited and noneconomic. B. Unlimited and economics. C. Unlimited and limited. D. Economic and noneconomic
D. Economic and noneconomic
Which of the following is an important question that a business should ask when selecting a vendor:
A. What is our business's target market?
B. What computer program does the vendor use for its project management processes?
C. Does the vendor have the resources to consistently meet our business's needs? D. What are our business's strengths and weaknesses?
C. Does the vendor have the resources to consistently meet our business's needs?
To remain competitive in the marketplace, a company implements processes to identify its internal strengths and weaknesses and its external opportunities and threats. What type of business analysis is the company conducting?
A. Resource allocation. B. Financial leverage C.PERT D. SWOT
D. SWOT