Business Management and Administration
These following facility components are inspected by authorized officials to ensure that safety ordinances are met
a) Emergency exit signs
b) Elevators
c) HVAC systems
d) Light fixtures
What are elevators?
____ is the practice of obtaining goods or resources from a source outside of the company
a) Insourcing
b) Vertical Integration
c) Internal Procurement
d) Outsourcing
What is outsourcing?
When writing qualitative survey questions, it is important to ____
a) Write as many questions as possible
b) Use complex wording and structure
c) Guide respondents to answer in a certain way
d) Avoid questions that result in a "yes/no" answer
What is avoid questions that result in a "yes/no" answer?
You need to show ____ to prove that a contract was breached
a) The contract was verbal
b) You disagreed with the terms
c) The other party changed their mind
d) You lost money
What is you lost money?
Successful brands use brand promises to connect with their customers on a(n) __________ level.
a) Rational
b) Ethical
c) Logical
d) Emotional
What is emotional?
One of the most common reasons a defendant may choose to settle a legal dispute out of court is to:
a) Avoid media attention
b) Speed up the legal process
c) Avoid admitting guilt
d) Avoid the high cost of going to trial
What is avoiding the high cost of going to trial?
When economic conditions are good, individuals and businesses increase their spending, which __________ demand and __________ prices.
a) Decreases; decreases
b) Decreases; increases
c) Increases; decreases
d) Increases; increases
What is increases; increases?
Pablo takes a telephone call for a coworker. So that Pablo's coworker can follow up with telephone caller, he should ask the caller for his/her ____
a) Telephone number, last name, and address
b) Name, current address, and extension number
c) Telephone number, last name, and zip code
d) Name, organization, and telephone number
What is name, organization, and telephone number?
____ is the primary goal of an investment company
a) To pool and invest funds based on the needs of investors
b) To guarantee returns for all investors
c) To manage only high-risk portfolios
d) To provide loans to individuals
What is to pool an invest funds based on the needs of investors?
When you use money to make money, you are
a) Saving.
b) Investing.
c) Reimbursing.
d) Rationing.
What is investing?
_______ is an important aspect of using technology in customer relationship management
a) Updating customer info in the computer database
b) Automating customer complaints without review
c) Limiting customer interaction to only online channels
d) Reducing the need for customer feedback
What is updating customer info in the computer database?
Which of the following does a business use to evaluate its channel members' performance levels:
a)Incentives
b)Standards
c)Collateral
d)Predictions
What is standards?
____ is a goal of business sustainability
a) Maximizing long-term profitability
b) Promoting profits at the cost of customer health
c) Fostering positive relationships with competitors
d) Avoiding eco-friendly business practices
What is maximizing long-term profitability?
A ____ is the payment a person makes to an insurance company in exchange for its promise of protection and help
a) Insurance Premium
b) Deductible
c) Coverage Limit
d) Claim Settlement
What is an insurance premium?
Which of the following is an example of a value-added promotion offered by a hotel:
a) Daily housekeeping
b) Hotel airport shuttle
c) Indoor swimming pool
d) Discounted rooms
What is a hotel airport shuttle?
________ can help an organization promote knowledge management from the top down
a) Eliminating training programs
b) Restricting access to information
c) Providing the right technology
d) Discouraging collaboration between teams
What is providing the right technology?
Wellston Industries wants to compare a current business situation with a target situation. Which of the following tools will help Wellston obtain the information that it wants:
a) Mind map
b) Critical path
c) Decision tree
d) Gap analysis
What is gap analysis?
A ____ is the combination of advertising, personal selling, sales promotion, and public relations used to accomplish an overall marketing strategy
a) Marketing Budget
b) Advertising Campaign
c) Promotional Mix
d) Brand Positioning
What is a promotional mix?
Protecting the investments of shareholders is a primary responsibility of ____
a) Marketing Department
b) Human Resources Team
c) The Board of Directors
d) Sales Representatives
What is the board of directors?
The basic concepts and fundamental principles of decent human conduct
What is Ethics?
____ includes the processes used to ensure a product is free of defects and/or meets a desired level of service
a) Risk Management
b) Quality Assurance
c) Customer Support
d) Inventory Control
What is quality assurance?
Entrepreneurs contribute to our society by _____
a) Making friends with employees.
b) Donating to charities.
c) Creating new jobs.
d) Running for political office.
What is creating new jobs?
After Jerry completes his normal tasks, he often seeks additional duties. Other employees sometimes criticize him for doing more than is required. He respects their opinions yet stands up for his beliefs and work goals. Jerry is exhibiting the personal traits of ____
a) Initiative and assertiveness
b) Integrity and dependability
c) Assertiveness and Receptivity
d) Dependability and receptivity
What is initiative and assertiveness?
____ is when a company analyzes data from a customer relationship management system to discover patterns of behavior
a) Predictive modeling
b) Social media monitoring
c) Data mining
d) Benchmarking
What is data mining?
It helps to achieve a good work-life balance
a) Budget your time and energy.
b) Do activities you enjoy.
c) Set high personal goals.
d) Complete work tasks first.
What is budget your time and energy?