Business Administration
Marketing
Finance
Hospitality & Tourism
Business Management
100
When using facial expressions this is an example of
What are nonverbal cues
100
Getting products to customers more efficiently is known as
What are channels of distribution
100
When a customer keeps returning time and time again - this is known as
What is customer loyalty or repeat business
100
What should employees be willing to accept when defending their ideas to their boss?
What is feedback or constructive criticism
100
One of the factors that help a business provide PLACE utility to customers is its
What is location
200
When you use gestures for emphasis
What is effective verbal communication
200
The best thing to do when following directions is
What is listening
200
Failure to keep and agreement with a certain good or service is known as a breech of ____________
What is a contract
200
When writing informational messages, business employees are trying to get customers to make a ______________
What is making a decision
200
What technology has had the most influence on globalization?
What is the Internet
300
When written data is to complex to describe in a written document it should be changed to a ____________
What is a table or graph
300
The person who buys a product
What is a the ultimate consumer
300
The judicial system in the United States is part of
What are the federal courts
300
The purpose of a company's operations function is to manage its
What are day to day activities
300
When individuals accomplish tasks and do more than asked to
What is initiative
400
Organizing written content in a work document in a neat and organized way is known as
What is the purpose of headings and subheadings
400
A fee that businesses and households pay
What are taxes
400
Someone who provides a service of financial guidance
What is a financial planner or advisor
400
One procedure that businesses use to protect company information from computer crime is to require the use of
What are virus detectors
400
When a salesperson demonstrates an understanding of a customers feelings
What is empathy
500
Domineering/superior is known as this type of customer
What is a customer who knows everything
500
What are exports?
What are goods and services sold to a foreign country
500
An international organization that provides financing and advice to countries to encourage economic development
What is the World Bank
500
Jared was hired for a new job. The employee who interviewed him and took him through the hiring process works in
What is human resource management
500
Taking credit for another's work, plagiarism and stealing in the workplace is known as
What is unethical
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