Management
Which of the following characteristics is most important for leaders to develop:
A) Extraversion
B) Talent
C) Confidence
D) Confidentiality
Confidence
Which of the following should a salesperson avoid when handling a customer's complaint:
A. Asking the customer to explain
B. Taking action immediately
C. Spending time listening
D. Responding with exasperation
D. Responding with exasperation
How is distribution in the hospitality and tourism industry different than many other industries?
A. Hotels don't need to market their services.
B. Many of the end products are actually services.
C. Distribution doesn't exist in hospitality and tourism.
D. Tourists rarely book trips based on promotions.
B. Many of the end products are actually services.
Which federal agency supervises banks and credit unions?
A. Federal Trade Commission
B. Federal Bureau of Investigation
C. Consumer Product Safety Commission
D. Consumer Financial Protection Bureau
Consumer Financial Protection Bureau
What does DECA stand for?
Distributive Education Clubs of America
What is the first step you should take when planning a project?
A) Determine quality standards
B) Identify project's stakeholders.
C) Identify resources
D) Develop a draft plan
Identify project's stakeholders
A marketer is trying to figure out what the company's customers need and how the company can meet those needs. Which element of the marketing mix is this marketer working on?
A) Place
B) Product
C) Price
D) Promotion
Product
Consumers of hospitality products have the right to expect businesses to provide goods and services that
A. maintain international requirements.
B. meet each individual's standards.
C. furnish several amenities
D. are safe and clean.
Are safe and clean
If a financial planner fails to stay informed about new laws impacting the financial products s/he sells, which of the following ethical principles is s/he failing to observe:
A) Honesty
B) Confidentiality
C) Competence
D) Objectivity
C) Competence
When was DECA founded?
1946
The main difference between arbitration and mediation is that:
A. arbitration is a nonbinding process.
B. mediation involves a third party.
C. mediation applies to criminal cases. D. arbitration involves a judgment.
Arbitration involves a judgement
A large online seller partners with a credit card company to leverage each other's brand values, share marketing expertise and research, and exchange skills. The two companies are involved in
A) Affinity Marketing
B) Affiliate Marketing
C) Cross-Linking
D) Social Media Marketing
Affinity Marketing
Which of the following trends resulting from the use of mobile technology is most likely to impact how hotels conduct business:
A. Guests watch less television.
B. More room reservations are booked online.
C. More energy is used to charge mobile devices.
D. Guests expect Wi-Fi service
More rooms reservations are booked online
What type of economic indicator are nominal interest rates?
A. Procyclic and coincident
B. Countercyclic and lagging
C. Procyclic and lagging
D. Countercyclic and coincident
Procyclic and coincident
How many college chapters are there?
200
Which of the following occurs during the process of change management:
A. Decision-making by top managers without staff input
B. Dialogue among upper management employees only
C. Top-down and bottom-up dialogue among all employees
D. Dialogue among entry-level employees only
Top-down and bottom-up dialogue among all employees
A clothing retailer wants to find out how it is performing against its competitors. It should use its sales data to perform a __________ analysis.
A) Primary Date
B) Sales Volume
C) Demographic
D) Market Share
During certain times of the year, Sparkle Janitorial Supply Company keeps extra mop buckets and cleaning carts on hand to avoid customer backorders. What type of inventory is the company maintaining?
A) Just In TIme
B) Manufacturing
C) Aggregate
D) Buffer
Buffer
How does forming a captive insurance company typically impact a corporation's federal tax liability?
A. Increases tax due on the captive's loss reserves
B. Reduces tax due on the captive's premiums
C. Increases the corporation's sales tax liabilities
D. Eliminates the corporation's state tax liabilities
Reduce tax due on the captive's premiums
Before reactivation at Tech, how many times did the past Collegiate DECA chapters attend ICDC?
1
The balance sheet of a business showed total assets of $94,841.20 and total liabilities of $11,287.90. Thus, the owner's equity was
A. $94,841.20.
B. $83,553.33.
C. $94,841.02.
D. $83,553.30.
$83,553.30
What are the characteristics of dissonance-reducing buying behavior?
A. Expensive, infrequent purchase with high buyer involvement and few perceived differences
B. Inexpensive, frequent purchase with low buyer involvement and few perceived differences
C. Expensive, infrequent purchase with high buyer involvement and strong brand recognition
D. Inexpensive, frequent purchase with low buyer involvement and strong brand recognition
A. Expensive, infrequent purchase with high buyer involvement and few perceived differences
When a purchasing agent ordered products for a national park's gift shop, s/he agreed to FOB destination terms. What can the purchasing agent expect as a result of these terms?
A. The park will not be charged shipping charges since it's a government agency.
B. The purchasing agent will pay shipping charges from the vendor's shipping point.
C. The vendor will pay shipping charges to the national park's gift shop.
D. The transportation company will pay shipping charges to the park's destination.
C. The vendor will pay shipping charges to the national park's gift shop.
One of the benefits of marginal analysis is
A. improved long-term strategy
B. optimal decision-making
C. understanding the impact of sunk costs.
D. improved workplace communication.
Optimal Decision-Making
Where is DECA Inc.'s headquarters?
Reston, Virgina