Marketing
One way for an audience to show that it supports a speaker's opinion is by __________ the speaker.
A. ignoring
B. heckling
C. applauding
D. tolerating
C. Applauding
Which of the following would most benefit from a customer-service mindset that helps to reduce complaints and increase profits:
A. Customers
B. Employees
C. Businesses
D. Competitors
A. Employees
A luxury spa has experienced decreased sales. The owner believes the reason is a rise in unemployment in the area. What external environmental factor does this represent?
A. Economic
B. Sociocultural
C. Technological
D. Governmental
A. Economic
Organizing your sock drawer, throwing a party, and building a bookshelf are examples of
A. projects.
B. goals.
C. product ideas.
D. planning methods
A. Projects
One of the disadvantages of using nonverbal communication is that it
A. is not considered courteous.
B. is not a common form of communication.
C. may not be interpreted accurately.
D. may not be associated with leadership.
C. may not be interpreted correctly
Which of the following is a tax-deductible gift:
A. Charitable donation
B. Vacation home
C. Stocks
D. Inherited items
A. Charitable Donation
You have to let one of your employees know you must reduce his hours because of budget cuts. You should deliver this information to your employee in a(n)
A. letter.
B. phone call.
C. email.
D. in-person meeting.
D. in-person meeting
A business was fined $2 million for dumping toxic waste in the local river. What type of environmental law did the company violate?
A. Food quality
B. Clean air
C. Clean water
D. Endangered species
C. Clean water
Which of the following is the type of tax that businesses are required to collect from customers when they purchase certain goods or services:
A. Corporate
B. Estate
C. Income
D. Sales
D. Sales
Alpha's Pizza and Bravo's Pizza are two restaurants that are in a horizontal conflict known as a price war. This conflict will most likely have a __________ impact on consumers by __________ prices.
A. negative; inflating
B. negative; splitting
C. positive; inflating
D. positive; reducing
D. Positive; reducing
When giving verbal directions to employees about how to complete a task, it is often helpful to
A. speak softly.
B. use visuals.
C. use complex words.
D. limit body language.
B. Use visuals
Which of the following is a controversial legal issue pertaining to airport security:
A. Passport purchasing procedures
B. Intrusive personal searches
C. Airline overbooking practices
D. Baggage fees and claims
Macon Industries writes a purchase order for bolts, washers, and nails and sends the order to the Stanton Company to process. In this situation, the purchase order is a(n)
A. letter of intent.
B. open order.
C. accounts-receivable document.
D. sales contract.
D. Sales contract
Which of the following prevents individuals other than the holder from making, selling, or using an invention: A. Trademark
B. Patent
C. Copyrigt
D. Trade secret
B. Patent
What type of law is violated when a supplier requires intermediaries to enter into tying agreements?
A. Infringement
B. Probate
C. Zoning
D. Antitrust
D. Antitrust
Which of the following is not a key factor involved with compounding growth:
A. The amount of money you invest
B. The risk of the stock market
C. How long your money is invested
D. How much your investment grows each year
B. The risk of the stock market
When Arthur travels out of the country, he picks up some souvenirs. When he tries to bring them back home with him, he discovers that he has to pay a tax on them. Arthur must pay the
A. travel tax.
B. customs duty.
C. travel duty.
D. souvenir tax
B. Customs duty
What is a key to effective note-taking?
A. Active listening
B. Capturing details
C. Creative thinking
D. Using an outline
A. Active listening
A business deciding to sell custom-made items directly to consumers is an example of selecting a distribution channel based on the
A. product.
B. price.
C. market.
D. location.
A. Product
Why does the Gross Domestic Product include only finished goods?
A. To avoid double counting
B. To account for public goods
C. To omit welfare payments
D. To correct for inflation
A. To avoid double counting
The section of the SEC website that houses companies' filings is called
A. EDGAR.
B. EDWIN.
C. EDMUND.
D. EDWARD.
A. EDGAR
A gas station sells close to the same amount of gas every month, even if the price of gasoline goes up or down. This is because demand for gasoline is
A. inessential.
B. elastic.
C. discretionary.
D. inelastic.
D. inelastic
Which of the following is an example of a capital good: A. A delivery truck
B. Iron ore
C. A truck driver
D. Weather conditions
A. Delivery Truck
Internal factors that affect a company's promotional decisions include the
A. product, technology, and market.
B. environment and market demand.
C. product, its price, and distribution.
D. economy, distribution, and price.