Hospitality + Tourism
To obtain a job promotion is an example of a __________ goal.
A. physical
B. career
C. social
D. personal
B
Career. Career goals are goals connected with work (e.g., added responsibility, a new job title, or a promotion). An example of a personal goal might be to improve self-control in trying situations. To run two miles every day is an example of a physical goal. To make new friends is an example of a social goal.
After a few months at her new job as a manager, Stefanie feels discouraged. She is struggling to oversee one employee, while other managers at the company oversee at least five direct reports. Which of the following is the most likely reason why Stefanie is struggling:
A. She does not have the ability to make decisions.
B. She has less experience than other managers.
C.Her direct report is a competent worker.
D. She is not providing enough direction.
B
She has less experience than other managers. One reason that some managers can take on more direct reports than others is that they have more management experience. The more management experience you have, the better equipped you are to manage many employees. There is no indication that Stefanie is not providing enough direction. Having a competent worker on her staff would make it easier for Stefanie to manage more employees, rather than more difficult. Finally, there is no indication that she does not have the ability to make decisions.
Data encryption helps keep information safe and private by
A. requiring a password to access it.
B. storing it on a hard drive.
C. passing it through several servers.
D. translating it into a secret code.
D
Translating it into a secret code. Data encryption helps keep information safe and private by translating it into a secret code that can then be decoded by the intended receiver. Data encryption does not necessarily store information on a hard drive, pass it through several servers, or require a password for access.
The details regarding quotas for each salesperson would be outlined in what type of selling policy?
A. Service
B. Qualifying the customer
C. Terms-of-sale
D. Selling-activity
D
Selling-activity. The details regarding quotas for each salesperson would be outlined in a selling-activity policy. Selling-activity policies involve salespeople's interactions with customers. Terms-of-sale policies involve the parts of the sale that concern customers most (e.g., pricing, discounts). Service policies involve what happens after the sale. Qualifying the customer is another selling-activity policy that involves ensuring that a customer is right for the purchase.
Benjamin, a human resources manager, is in charge of screening and interviewing potential employees for his company. Screening and interviewing are important components of which managerial function?
A. Staffing
B. Planning
C. Directing
D. Organizing
A
Staffing. Staffing is the management function of finding, training, and compensating workers for the business. Most often, human resources managers are the primary staffers within a company. Planning is the management function of deciding what will be done and how it will be accomplished. Directing is the management function of providing guidance to workers and work projects. Organizing is the management function of setting up the way the business's work will be done.
Which of the following is a capability of presentation software:
A. Connecting several computers
B. Combining animation and sound
C. Copying and printing documents
D. Calculating mathematical data
B
Combining animation and sound. Presentation software programs give the user the capability of presenting information by combining graphics, text, animation, photographs, and sound. Presentation software can be used to create slide shows, multimedia presentations, etc. This software enables users to develop visual presentations that are lively, colorful, and appealing to viewers. Presentation software programs are typically not used to connect several computers, copy and print documents, or calculate mathematical data.
A business owner carries insurance that covers income losses that the business may experience if hurricane damage prevents the business from operating for a short period of time. What type of property insurance does the business owner carry?
A. No-fault
B. Disability
C. Business-interruption
D. Collision
C
Business-interruption. Hurricanes and other natural disasters can shut down a business for weeks or months. When a business does not have electricity, products, or a safe building in which to operate, employees cannot work, and the business cannot earn money. Business-interruption insurance helps businesses cover income losses during the period in which they are unable to operate. Disability insurance provides individuals with financial support when they cannot work due to an injury or illness. Collision and no-fault are types of automobile insurance.
Kent is going to start his own business. He is concerned that the merchandise he wants to carry will go out of style soon after opening his business. Which type of risk must he prepare for?
A. Natural
B. Economic
C. Human
D. Incompetence
B
Economic. Economic risks are changes in the market that force prices to be lowered, products to change, or even businesses to fail. Changes in the market that may make some products go out of style are a type of economic risk. Natural risks result from such natural causes as floods, tornadoes, fires, lightning, blizzards, and earthquakes. Human risks are caused by human weakness and the unpredictability of employees or customers. Incompetence is a form of human risk whereby the employee does not have the skills, knowledge, or attitudes needed to succeed in the position
Which promotional medium would be most appropriate for a low profit-margin product?
A. Novels
B. Email
C. Magazine
D. TV
B
Email. Email marketing is very inexpensive relative to other mediums such as TV and magazine print. For products with a low profit margin, seeking cheap methods for marketing is ideal. Novels are not used for product promotion.
The executives of an airline recently determined that the cost of their extensive employee training program was too high and decided to terminate the program. What is a possible consequence of this decision?
A. Decreased quality of customer service
B. Increased number of repeat customers
C. Reduced focus on productivity by management
D. Stronger financial standing
A
Decreased quality of customer service. The costs of customer service training programs are a challenge for the hospitality and tourism industry, especially with high turnover rates. However, training is essential to customer service, and without it, quality is sure to suffer. Terminating a customer service training program is not likely to lead to an increased number of repeat customers or a stronger financial standing. Although the training program has been terminated, management will not reduce its productivity focus.
To evaluate an online source, what aspect would you consider when assessing whether its information is easy to read?
A. Relevance
B. Objectivity
C. Timeliness
D. Presentation
D
Presentation. Presentation is the way in which the information is communicated. It addresses such factors as clarity of language used, sufficiency of font size, clarity of layout, effectiveness of colors, usefulness of graphics or photos, clarity of audio or video (if included), and helpfulness of any animation used. Presentation is particularly important on the internet since so much time is spent reading online. Relevance deals with whether the information pertains to the topic being researched. Objectivity deals with presenting unbiased information. Timeliness deals with how up to date the information is; however, the importance of timeliness will vary from topic to topic.
Which form of technology creates tangible prototypes and products?
A. 3D printing
B. Social media
C. Smartphones
D. Computer-aided design
A
3D printing. Computer-aided design (CAD), social media, and smartphones are very useful in operations, but they can't produce a tangible prototype or product. 3D printers allow companies to create cheaper prototypes and products in smaller quantities. This technology is currently being used to produce apparel, automobile and aircraft parts, medical devices, and more.
What can you do if you are unable to obtain the amount of financial support you need to complete the project?
A. Decrease time.
B. Cut costs.
C. Lower expectations.
D. Eliminate the project.
B
Cut costs. In some cases, the amount of money you think you will need will not be possible to obtain. When this happens, the most realistic approach is to look for ways to cut costs. If your ideal budget is based on getting everything you want or would like to have, consider substituting inexpensive materials for costly ones or making do without some supplies. By cutting costs, you will be able to proceed with the project. It is not necessary to lower your expectations because, in most cases, you will be able to complete the project by making some substitutions. Decreasing the amount of time that is allotted for the project will not necessarily make up for a lack of funding. Eliminating the project is not a good choice, either.
When providing first aid, what should you do first?
A. Check the person for responsiveness.
B. Give care based on the condition found.
C. Check the scene for safety.
D. Ask questions about symptoms.
C
Check the scene for safety. Checking the scene for safety, obtaining consent, forming an initial impression, and using any personal protective equipment (PPE) as needed must happen before any following first aid steps. Otherwise, you might hurt yourself or do more harm than good. Checking the person for responsiveness, giving care based on the condition found, and asking questions about signs and symptoms are steps involved in providing first aid, but they should be completed after checking that the scene is safe.
Which of the following businesses is most likely to provide services that directly relate to the guests' desire for rest and relaxation:
A. Wild and Wacky Amusement Park
B. Whispering Hills Resort and Spa
C. Metropolis Bureau of Travel and Tourism
D. Rugged River Whitewater Rafting Company
B
Whispering Hills Resort and Spa. The resort's lodging facilities provide sleeping accommodations, which satisfies the guests' desire for rest, while the spa services (e.g., massages and facials) satisfy the guests' desire for relaxation. The Wild and Wacky Amusement Park and the Rugged River Whitewater Rafting Company provide services that are adventure oriented. The Metropolis Bureau of Travel and Tourism promotes tourism for the city and helps individuals and businesses identify resources that they might want and need during their visit.
Managers are more likely to persuade employees to follow new procedures if the managers have
A. self-motivation.
B. enthusiasm.
C. organizational skills.
D. credibility.
D
Credibility. Credibility is believability. If employees believe what managers are saying, they are more likely to be persuaded to do what the managers want them to do. Managers develop credibility by always being truthful with employees. As a result, employees often like and trust managers who are credible and, therefore, are willing to follow their instructions. Having organizational skills, enthusiasm, or self-motivation does not necessarily mean that managers will be able to persuade employees.
Dallas and Edisyn are in business together and each of them has unlimited liability. Dallas and Edisyn's business is an example of a
A. joint venture.
B. general partnership.
C. corporation.
D. franchise.
B
General partnership. A general partnership is a type of partnership agreement in which all partners are liable for a business's losses. A corporation is a form of business ownership that is owned by stockholders who have purchased units or shares in the company. A joint venture is an arrangement that involves two or more businesses entering into a relationship by combining complementary resources for the benefit of all parties. The joint-venture relationship is usually for a short term or for a single project. A franchise is a contractual agreement between a parent company and a franchisee and allows the franchisee to distribute the parent company's goods and services for a certain amount of money.
Businesses operating in the global environment must be sensitive to different traditions, beliefs, and etiquette, which are __________ factors.
A. cultural
B. economic
C. political
D. intellectual
A
Cultural. Culture refers to the customs, habits, and traditions of a particular group of people. If businesses want to develop favorable relationships with foreign businesses, they need to recognize, understand, and respect other cultures. A business that does not learn about the cultural differences may do or say something to offend a foreign customer or potential customer. Political factors relate to government issues. Economic factors are ways that a nation meets consumers' competing wants with limited resources. Intellect is a person's cognitive ability
Mia is very organized and detail-oriented and enjoys helping others arrange activities such as fundraisers, receptions, and meetings. Based on her skills and interests, Mia might consider working in the hospitality industry as a(n)
A. accounting manager.
B. restaurant chef.
C. event planner.
D. purchasing agent.
C
Event planner. Convention centers, hotels, restaurants, and other types of businesses hire and employ event planners to coordinate many types of events including fundraisers, wedding receptions, trade shows, and business meetings. To ensure that their clients have everything they need for successful events, event planners should be organized and detail-oriented. A restaurant chef develops the menu, prepares entrees, and manages the kitchen staff. A purchasing agent locates, negotiates, and buys goods and services for the business. An accounting manager supervises the accounting function's staff and activities.
Which of the following is subtracted from operating cash flow to find free cash flow:
A. Capital expenditures
B. Dividends
C. Earnings
D. Acquisitions
A Capital expenditures. Free cash flow is a measure of a company's performance. It is calculated by subtracting capital expenditures from operating cash flow. Capital expenditures include equipment, buildings, and other property. You do not need to subtract dividends, acquisitions, or earnings to find free cash flow.
Inventing and testing a brand-new type of water-filtration system is an example of a(n) __________ project.
A. platform
B. R&D
C. derivative
D. breakthrough
B
R&D. Inventing and testing a brand-new type of water-filtration system is an example of an R&D project, a risky endeavor that creates new technologies or processes. A derivative project enhances, adds to, or extends an existing project. A platform project creates something entirely new. A breakthrough project relies on the use of new technology but does not create new technology as an R&D project does.
Which of the following is the primary reason for a business's employees to learn as much as possible about the business and its products:
A. To create publicity for the business
B. To assist coworkers
C. To answer customers' inquiries
D. To reduce the promotional budget
C
To answer customers' inquiries. Customers expect a business's employees to be able to answer all of their inquiries, especially those about products the customers want to buy. When employees can answer customer inquiries, they help to create a good image for the business. Being knowledgeable about the business and its products may enable employees to help each other, but that is not a primary reason for them to be knowledgeable. Knowledgeable employees do not necessarily create publicity for the business or reduce its promotional budget.
One way to increase coupon redemption rates is to
A. offer digital coupons.
B. limit the expiration dates.
C. decrease the discount amount.
D. increase quantity of coupons.
A
Offer digital coupons. Digital coupons have a higher redemption rate than printed coupons because they are convenient and easily accessible. If a business wants to increase the effectiveness of its coupons, it should consider offering digital or mobile coupons. Decreasing the discount amount will not increase the use of coupons. Increasing the quantity of coupons could lead to over-couponing, which can tarnish brand value. Finally, limiting expiration dates would not necessarily lead to an increase in redemption rates.
The stage of brand loyalty in which consumers will buy another brand if the brand they like is not available is called brand
A. preference.
B. insistence.
C. recognition.
D. awareness.
A
Preference. At this stage of brand loyalty, consumers recognize the brand, are aware of its existence, have purchased it, and are satisfied with the brand. However, they have not yet reached the stage of brand insistence because they will still accept a substitute for the brand they prefer and recognize.
At the end of each day, Bob, owner of Bob's Barbecue, deposits the restaurant's cash in the bank. Laura, a manager at Bob's Barbecue, keeps track of the restaurant's accounting journals. This separation of duties is an example of a(n)
A. bank reconciliation.
B. petty cash fund.
C. internal control.
D. external control.
C
Internal control. Internal accounting controls are policies and procedures that are created and enforced to ensure the reliability of accounting systems. Examples of internal controls include separations of duties, access control/authorization, documentation, physical audits, trial balances, reconciliations, and approval authority. Separation of duties is the dividing of accounting responsibilities so that no one person oversees the lifespan of a single financial transaction. By separating the duties that pertain to Bob's Barbecue's finances, Bob is safeguarding his restaurant from theft, fraud, and other financial issues. A petty cash fund is a small amount of money kept on hand by a business for business purchases. A bank reconciliation is a comparison of a business's internal accounting records to its bank account statements. External controls also impact business operations, but the source of these controls is outside the business, rather than in.