Finance
A customer asked a salesperson whether a hair dryer purchased last month could be returned or exchanged. In order to answer the question, the salesperson should be familiar with the business's
A. finances. B. promotions. C. policies. D. products.
C. policies
Annie recently started a new business. When selecting employees, she chose the applicants she knew personally rather than the individuals she had never met before. This is an example of
A. objectivity. B. nepotism. C. puffery. D. fairness
Nepotism
To obtain a job promotion is an example of a __________ goal. A. physical B. career C. social D. personal
Career
Addison wants to encourage the speaker who is giving a presentation to her class, so she nods when the speaker makes a good point, makes eye contact, and uses other forms of __________ communication. A. nonverbal B. written C. negative D. verbal
Nonverbal
Who is the CVU DECA advisor
Who is John Wulff
Setting the overall goals for a business, guiding the activities of the business, and keeping the business moving toward its goals are part of the role of
A. employees. B. managers. C. consultants. D. supervisors.
Managers
Marketers can gain an understanding of how customers behave by studying
A. physiology. B. psychology. C. geography. D. demography.
Psychology
Which of the following factors should be considered by hotels planning evacuation protocols:
A. The average income of customers B. Hotel price and ratings C. Local transportation services D. Hotel employee satisfaction
Local Transportation services
When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to A. read the message. B. make a decision. C. agree with the content. D. contact the business.
Make a decision
-The annual international DECA conference is commonly abbreviated with these four letters.
What is ICDC
Which of the following is a tax-deductible gift:
A. Stocks B. Vacation home C. Charitable donation D. Inherited items
Charitable Donation
A maker of detergents, soaps, and cleaning supplies divides its market according to consumers' response to the company's products. This business is using __________ segmentation.
A. demographic B. behavioral C. psychographic D. geographic
Behavioral
A hotel that buys advertising space on a travel agency's website is using this form of promotion to
A. recruit new employees. B. obtain publicity. C. attract potential guests. D. obtain an agency rating.
Attract Potential Guests
The equipment, ingredients, and employee labor at a restaurant are all
A. mass production. B. objectives. C. inputs. D. productivity.
Inputs
What does DECA stand for
Distrubutive Education Clubs of America
What is the first step in designing a multi-table query?
A. Determine the criteria. B. Pinpoint exactly what you want to know. C. Locate the correct tables. D. Set the correct join direction.
Pinpoint exactly what you want to know
Fellow employees come back from lunch late consistently, forcing you to cover their responsibilities. Which of the following is an example of using assertiveness to handle this problem:
A. Reporting the problem to a supervisor B. Applying for a different job C. Ignoring the problem D. Confronting the coworkers about the problem
Confronting the coworkers about the problem.
At the end of each day, Bob, owner of Bob's Barbecue, deposits the restaurant's cash in the bank. Laura, a manager at Bob's Barbecue, keeps track of the restaurant's accounting journals. This separation of duties is an example of a(n)
A. bank reconciliation. B. petty cash fund. C. internal control. D. external control.
Internal Control
Which of the following is a reason that natural resources are considered limited:
A. Technology has advanced faster than training. B. People lack training or skills needed to do a job. C. Some countries are unable to manufacture them. D. The earth has certain boundaries.
The earth has certain boundaries
What year was DECA founded
1946
Tank's Trucking Company is focusing on eliminating waste and creating more value with fewer resources. Which of the following methodologies is Tank's Trucking Company using:
A. Sustainability B. Six sigma C. Activity-based costing D. Lean
Lean
The owner of Doxie Dog Rescue wrote an article about the organization's latest fundraising campaign and emailed it to three local newspapers. She hopes that at least one of the three papers will run the article for free in their publication. Doxie Dog's owner is using a __________ to promote her organization's activities.
A. editorial B. press kit C. matte release D. letter to the editor
Matte Release
Amare works as a customer service associate at a hotel. He is approached by a customer who complains that their room has not been cleaned thoroughly prior to their arrival. The customer wants a new room, but Amare knows the hotel has been completely booked for an upcoming wedding. What is the best way for Amare to respond to this customer's complaint? A. He should provide an alternative solution to this customer's complaint. B. He should inspect the room to see for himself whether it is truly dirty. C. He should apologize profusely and reprimand the cleaning staff. D. He should explain in detail why he cannot accommodate the request.
He should provide an alternative solution to this customer's complaint.
Which of the following is an example of a business situation in which employees might need to use problem-solving skills:
A. An employee agrees to work overtime to complete a project. B. A new employee suggests changing an established procedure. C. A supervisor gives a senior employee a superior evaluation. D. A manager asks an employee to be a mentor to a new hire.
A new employee suggests changing an established procedure
In a DECA simulation, competitors typically have a limited amount of time to prepare before presenting their solution to this person.
who is the judge