Khushyali
What is reporting time for volunteers on Khushyali day?
6:00 PM
What is the proper way to lock the prayer hall doors:
A. Twist the handles 160 degrees
B. Raise the metal lever and turn it outward
C. B and then A
D. None of the above/something different
B. Raise the metal lever and turn it outward
What is the team lead’s first task after opening the Jamatkhana?
A) Turn on the air purifiers
B) Team lead gets the radio and sounds checks with the safety
C) Fill glasses with water and place them under the respective paat(s)
D) Turn on Sound system and Ginan CD
B) Team lead gets the radio and sounds checks with the safety
Hint: Safety is the TOP priority for all leadership, making sure the team lead and the safety can communicate effectively
What is the first responsibility of a Nandi volunteer?
A. Collecting the money from the person receiving the Nandi
B. Taking the Nandi to the person/kitchen
C. Giving the money to the Seva paat
D. Collecting “chits” (small piece of paper with money amount written on it for Majalis days)
B. Taking the Nandi to the person/kitchen
As a door volunteer, what should you be doing at all times? (Name all three parts)
- Proper posture
- Glance at MK/KS saheban every few seconds incase they need you for anything
- Glance at GHATPAAT person just incase they need something from you
On Khushyali, what is your main responsibility as a volunteer? (Name four things)
- WORK PROACTIVELY
- Look for any service opportunity you can find
- Help other volunteers in as many ways possible
- Try to make sure everything runs as smooth as possible for the Jamat
If SMOKE appears in the kitchen what do you do FIRST:
A. Inform team lead
B. Evacuate jamat
C. Use fire hydrant
D. Follow FIRE protocol instructions on page 35 of SOP
E. None of the above
A. Inform team lead
How should the bathrooms be cleaned on deep cleaning days?
A) Use Lysol toilet cleaner and Clorox wipes for the toilets and counters, check toilet paper/paper towels dispenser, and clean toilets
B) Use Lysol toilet cleaner and Clorox wipes for the toilets and counters, check toilet paper/paper towels dispenser, change the trash can, and sweep/mop the floors
C) Use Lysol toilet cleaner and Clorox wipes for the toilets and counters, spray with air fresheners and wipe down surfaces with paper towels
D) Just replace paper towels and empty trash bins
B) Use Lysol toilet cleaner and Clorox wipes for the toilets and counters, check toilet paper/paper towels dispenser, change the trash can, and sweep/mop the floors
Hint: I have noticed our volunteers have been leaving out a lot of the bathroom duties so please make sure you remember this! Ask if you have questions!
What should a volunteer do after giving the money to the Seva paat?
A. Collect the money from the person receiving the Nandi
B. Give the change back to the person who received the Nandi (if any)
C. Announce the amount in a loud enough voice to eliminate any confusion
D. Restart the process by coming back to the line
C. Announce the amount in a loud enough voice to eliminate any confusion
Your team lead asks you to get the CHAANTA bowls from the paats and put them where they go. What should you do step-by-step?
1. Take the bowls and slowly walk outside jamatkhana
2. Slowly pour the water into the bushes
3. Wipe the bowls with a small white towel
4. Put the bowls in the kitchen cabinet
You are a Nandi line volunteer and a Jamati member buys a Sharbat NANDI. Explain your responsibilities STEP-BY-STEP. (Start to Finish)
1. Ask the Nandi person who bought the Nandi and what was the price $
2. Grab the chit
3. Take the Nandi straight to the KITCHEN
4. Write the Name of who's Nandi it is on a Post-it note
5. Get the money from the Nandi person (GIVE TOKEN IF IT HAS ONE) and give it to the Seva Paat
6. Give the person back their change if there is any
7. AFTER NANDI, with the help of an adult volunteer*, grab an empty milk gallon and use the funnel to fill it with SHARBAT
8. Give the Sharbat to the Jamati Member
Scenario: After Fire evacuation, a Jamati member asks you to get their phone from the shoe room, what should you do?
Answer: Do not re-enter building or retrieve belongings until all clear is given by fire services and Jamati MS/KS
Scenario: It’s 6:00 AM, and you’re the first to arrive at the Jamatkhana. You know the doors need to be unlocked first, followed by deactivating the alarm. Once that’s done, the rest of the setup can proceed, but which should be the very first action to take?
Name all five parts of it!
Action: Turn all the lights on!
Bathroom lights (male and female)
Main hallway/lobby light
Turn on social hall light
Turn on nandi hall light
Turn on prayer hall lights
Scenario: As a Nandi volunteer, you and the recipient have both forgotten the price of the Nandi. How would you handle this situation?
You should ask the team lead first, followed by the person handling the Nandi.
What should you always check for if you are assigned as a Kitchen Volunteer? (Name all four parts)
- Make sure the sink is completely clean
- Put away any empty dishes that have been brought back by any Jamati Members
- Put away the Nandi bags
- Clean the countertop and make sure everything goes back to its respective spot
On Khushyali, during Jamati ceremonies, the Sharbat accidentally spills all over the table. What should you do immediately? (Explain each responsibility to recieve full points)
- Tell the Facilitators IMMEDIATELY
- Ask a few volunteers around you to help wipe up the mess using napkins first
- Mop the floor where the Sharbat spilled
Scenario: In the event of Heavy Rain, The roof is damaged and a shelter in place is issued. you are a door volunteer, where should you direct the jamat? (All rooms must be included for full points)
Answer: Prayer hall, REC rooms or bathrooms
Scenario: Jamatkhana has just finished, and you’re responsible for ensuring the radios are properly handled. You approach the radios, which have been used extensively and you notice that the light is red. As part of your duties, you need to ensure the radios are both safely stored and properly charged. However, you’re unsure whether they have been charged correctly before, and you suspect the batteries might have been drained. What should you do to ensure they’re ready for the next use?
Turn off the radios and place them on their chargers, making sure you hear the click and see the green/red light indicating that they are charging.
Hint: It’s critical to ensure that the radios are charged and ready for the next service, especially when the battery level appears low. The click and indicator light confirm proper charging, which helps prevent issues on the next day.
Explain in detail from start to finish what the Nandi responsibilities are on Regular Days & Fridays?
If a nandi is Mehmani, DO NOT take Nandi off stand(Milk and Darbari Mehmani)
To avoid any confusion, volunteers will ask/confirm with the Nandi person whose Nandi it is
Take the Nandi to the person/kitchen
If taking Nandi to the person, make sure to properly bag the Nandi in the green bag
In a loud voice, tell the person receiving the Nandi: “Ya Ali Madad!” and the Nandi amount
Collect the money and go towards the seva paat
In a loud voice, tell the amount to the seva person(do not do the math of how much is left) by handing the money in their hand. Wait patiently for the Seva person and double count to ensure the correct change is given.
If there is any change left, return the money back to the person in their hand
Volunteers will then come back in the Nandi line and follow the same process
You are standing on door during Majalis and one of the Jamati members near you starts choking. What should you do?
Call over the Inside Safety Volunteer and then inform the team lead as soon as possible. Make sure to clear the area to give the Jamati member space.
Jamati members are crowding the Social Hall during Nandi and it is making it very hard for the nandi transporter to take nandis to the REC room. The CMV volunteer has already told them to move but they are still blocking the area. What should you do? (Have to name both things for full credit)
- Kindly request the Jamati members to move to the side and explain to them that they are causing problems for the Nandi Transporter.
- If they do not listen, tell your team lead immediately and the team lead will request the Nandi person to stop the Nandi Ceremonies and ask the Jamati members to move to the side.
Scenario: A lockdown warning is issued by your team lead after suspicious activity happens near Jamatkhana. What protocol do you use and what steps does it involve?
Answer: Lockdown warning protocol: Lock outside doors and gather the Jamat in a place with no windows and lockable doors, ex. Prayer hall or REC room
Scenario: We've just finished with Jamati ceremonies Jamatkhana, and everything seems normal. However, as you're grabbing the green bags for Nandi, you hear a loud crash from inside. You find that a glass dish has fallen off the counter, causing a small spill of water. The water is spilling onto the floor, and the glass has shattered. The space is now slightly messy and could be unsafe for the jamati members. What should you do first?
Immediately inform the team lead/facilitators about the situation. They will clean up the broken glass to avoid any accidents. You will be responsible to make sure no Jamati members go near the area, and are not hurt.
Hint: Safety is the IMMEDIATE priority. Cleaning up the broken glass right away ensures that no one gets injured when they arrive. Once the glass is cleaned, you can assess if any other items were affected.
Explain in detail from start to finish what the Nandi responsibilities are on Khushyali?
Volunteers will carefully pickup the Nandi from the stand, and grab the chit(small white paper with Nandi dollar amount)
If a nandi is Mehmani, DO NOT take Nandi off stand(Milk and Darbari Mehmani)
To avoid any confusion, volunteers will ask/confirm with the Nandi person whose Nandi it is
Take the Nandi to the person/kitchen
If Nandi has a token, take Nandi to the REC principle room or Kitchen
Volunteers will carry the Nandi to the REC room, place it on the table, and grab the token and the chit
In a loud voice, tell the person receiving the Nandi: “Ya Ali Madad!” and the Nandi amount
Collect the money and go towards the seva paat
In a loud voice, tell the amount to the seva person(do not do the math of how much is left) by handing the money in their hand. Wait patiently for the Seva person and double count to ensure the correct change is given.
If there is any change left, return the money back to the person in their hand
Volunteers will then come back in the Nandi line and follow the same process
The fire alarm goes off during a lockdown. What should you keep in mind?
No one should open the door or evacuate the facility.