Patient experience
What is the objective of HCAPS?
The main objectives of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) are to provide standardized data for comparing hospital patient experiences, incentivize quality improvement by making results public, and increase accountability through transparency, helping patients make informed choices and driving better care through public reporting and value-based payment programs.
What is the optimum volume for Aerobics/Anerobic?
8-10 ml
Can rescuers compress the sternum with 2 fingers placed just below the nipple line when providing CPR to pediatric patients?
NO. Rescuers should compress the sternum with the heel of 1 hand of the 2 thumb-encircling hands technique.
What is the scale used to determine patients risk of falls?
The Morse Scale (or Morse Fall Risk Scale)
What are the options given to patients in the HCAPS survey?
Never," "Sometimes," "Usually," and "Always".
What antiseptic needs to be used for cleaning the skin before obtaining blood cultures?
Chlorhexidine Gluconate (CHG)
Is the heel-of-1 hand technique for chest thrusts is now recommended for infants with severe FBAO?
Yes
What are the categories of the HCAPS survey?
Communication (nurses, doctors), staff responsiveness, cleanliness, pain management, medicine understanding, discharge info, environment (quiet/restful), and overall rating/recommendation
What are the times for cleaning and drying when obtaining blood cultures?
30 seconds to clean (back and forth motion)
30 seconds to dry
What is the suggested temperature for TTM according to 2025 new guidelines?
Temperature control 32-37.5 C
What are the elements of the Morse Scale?
History of Falling, Secondary Diagnosis, Ambulatory Aid, IV Therapy/Hep Lock, Gait, and Mental Status
What are the 6 Ps of purposeful rounding?
The 6 Ps of purposeful rounding in healthcare are key areas nurses check hourly to improve patient safety and satisfaction: Pain, Position, Potty (Personal Needs/Toileting), Proximity (Possessions), Pumps (Equipment), and Promise (Plan/Follow-up)
Can personal phones be used during work hours?
Personal use of a cellular phone is only permitted during limited times when work responsibilities are not being performed.
How much volume needs to be provided when giving breaths during resuscitation?
“Squeeze the bag one third and one half, enough to see visible chest rise”
What is the correct process to initiate a power plan previously planned by a physician?
Verify planned orders
Initiate
Use physician's information
Select "initiate plan.
Double-check applicable orders
What is the meaning of NO PASS zone?
NO staff member is allowed to walk past a patient's illuminated call light or request for help without stopping to assist or find the right person to help.
Can personal phone be answered during patient care?
NO. While attending to a patient, DHR personnel shall not, under any circumstance, respond to (or make) electronic personal devices call, send a text message, or check electronic mail on personal electronic devices or other such devices.
What is the oxygen saturation goal for patients who achieved ROSC?
90-98%
What is the correct process before using processed equipment?
Start with a visual inspection (damage, cleanliness, leaks), and check for safety features.