STEVE'S World
Where are you not aloud to leave trash?
Blocking an exit door. This makes the fire marshal very angry
what is the easiest way to prevent trips and falls?
Remove any trip hazards or spills immediately
What are the starting times for the meals?
8:30, 12:30 and 5:00. We should be starting as close to this time as possible. The dining team will not be able to start meals early.
It is against DOH policy to wear gloves in the _____?
While walking in the hall. Exceptions would be if you are aiding a resident but they should be immediately removed when you are done.
The Brookdale Mission
Enriching the lives of those we serve with COMPASSION, RESPECT, EXCELLENCE and INTEGRITY
The dumpster doors must be closed to prevent_____?
Furry friendly visitors
What is the appropriate setting for the bathroom heaters?
low to medium. If all the heaters are turned on high it could potentially trip the circuit
What are the two family complaints about the dining room? (not food related)
dirty chairs,
clean floor
Sleeping on the clock is considered?
Theft of company time and is grounds for termination
The 4 cornerstones
PASSION, COURAGE, PARTNERSHIP AND TRUST
Where is the main water shut off located?
mechanical room
If Steve and housekeeping are not able to assist, what is the proper way to clean a spill on the carpet?
With the spot remover kit.
Meals should be served________ so all residents seated together are enjoying the meal together.
per table
True or false: Using a key to unlock a coded door poses a safety risk.
True: There is no reason to use a key unless we are in an emergency situation where the key pad is disabled.
T.E.A.M stands for?
Together everyone achieves more. We are one team. If we work together we can achieve anything we set out to.
Where is ice melt located?
Front and back doors
What is the most common issue that we are finding during room audits
Unlocked cabinets
What are the keys to approaching a resident?
slow, front the front, speak to them. If trying to provide care explain step by step what you are doing.
Cell phone use is allowed in front of residents. True or false
False....If you must use your cell phone please go to the breakroom or an area away from resdients
ADP -Kelly can provide instructions if needed
How often should the lint trap me cleaned?
before every use
What is the biggest resident concern?
Loud talking while they are trying to sleep.
Please me mindful of your volume
Bonus: What is Erik's hidden talent?
Guitar playing
When assigned to the TV room what should you be doing?
ITERACTING. If you need idea please see Melissa
Bonus: What is the most frequent complaint that Nicole receives?
Associates not wearing a name badge