xh
vision
i love the 90s
pinnacle
guess who
100
what are the two different types of security home packages you can get?
secure 300 and secure 350
100
what are the steps to adding an authorized user?
clicking on the customers name and adding it in either customer comments or driver license area
100
name the 5 main characters of the rugrats
tommy chucky phil lil angelica
100
what must you now include in your closing statement?
the comcast brand..meaning thank you for choosing comcast
100
who converted from wrestling and became a huge movie star
dwayne "the rock" johnson
200
how much is xh for triple play customers?
29.95
200
if a customers bill is too high and would like to downgrade what is your only option in billing for downgrades?
whatever package you provide must be everyday pricing
200
what was the name of the beverage that turned your tongue green?
surge
200
once you state your greeting and hear what the cx has to say what is the next thing you do?
demonstrate concern
200
name the movie where the girl woke up everyday and didn't remember anything and had to keep falling in love with the guy who stood by her side each and everyday.
50 first dates
300
what three features are included in the xh secure 300 and 350?
24/7 security and professional monitoring home control energy and money savings
300
whats the time frame for a ppv hold to be lifted?
24 hrs
300
what year did the gulf war take place?
1990
300
for an auto fail what is the definition of inapproptiate call handling?
failure to answer(not a desk/mute/unplugged)
300
who am I? you will catch me wearing suits during the day and all black at night my parents are gone I'm skilled in combat smart and rich with many enemies
batman
400
what equipment is included in the xh secure 300?
1 touchscreen controller 3 door or window sensors 1 monitor sensor 1 wireless keypad
400
whats included in the premiere tp thats not included in the premiere dp?
stream pix and blast internet(not in billing)
400
who directed jurassic park, animaniacs, the flintstones and land before time?
steven spielberg
400
a cx calls in to pay their bill what could you do in regarding their payments that qualifies as providing information?
inform them that in the future they can pay their bills online free of charge or online as well
400
about 15 seasons strong my old partner retired i got a new one but now i oversee the whole police department since my captain has also retired i'm living with my boyfriend who is also a cop and I have been assaulted and kidnapped also my mom was a victim of assault by a man and that resulted in her becoming pregnant with me
olivia benson
500
what additional equipment is included in the secure 350 that isn't included in 300?
2 indoor/outdoor cameras 2 lighting controllers 1 thermostat or 1 additional indoor/outdoor camera
500
what is bad debt recovery?
bad debt recovery is when collections writes off an amt (bad debt) that the customer hasn't paid. It gets turned over to a third party collection. That way the amount is not carried as debt on our books. If the customer then calls us and wants to make the payment then we add it back to their act and it's listed as bad debt receovery as we recovered that money.
500
name all four ladies in the golden girls?
dorothy rose blanche sophia
500
what should you always be doing on every call unless you couldn't authenticate the account or theres an escalation?
asking for the sale
500
what cartoon show is the jingle "big baby buns" on?
breadwinners
M
e
n
u