Money Movement
AH wants an Official Check but has updated Personal information within the last 30 days.
What is Transfer to BFU
You are attempting 2nd level on a CBD account that has had a Debit Card issued in last 30 days, how do you complete 2nd level?
What is OOB
AH is wanting to close CBD while pending transactions are on account.
What is - Advise that we are unable to close account until pending transactions have posted to their account.
How many Active Debit Cards can AH have at any given time?
What is 1!
What is the tool we use for Zelle Transactions?
What is CST
AH wants to order checkbooks for his CBD, how many checks will they be receiving?
What is 2 book of 100 checks
AH needs to be this level of verification in order to do HSU?
What is 1st level
AH wants to close CBD/MM but ordered a Debit Card today.
What is - Advise the AH that account would need to be closed the following day
Can we send Expedited/Braille Debit Cards to a P.O. Box?
What is no we can only mail to physical address
Information about Debit Card Declines can be found using this tool?
What is Payments one
AH can add this amount of cash at Wal-Mart in a 24 hour period
In what order should we attempt 2nd level on a CBD/MM?
What is XID(older than 60 days/dc active for 30+ days) - OOB - Innovis - BFU
AH is calling in 45 days before their CD closes to setup instructions, what do you do for AH?
What is - Advise to contact us 30 days prior to CD reaching maturity
AH is wanting to increase their POS limit to $22k
What is - Advise that we are unable to increase limit above $15k
This tool will allow you to see what AH sees on Online Account Center?
What is CIF emulation
ACHs initiated from Discover Bank will take this amount of time?
What is 2-4 Business Days
If AH fails MMN during 1st level, what steps do you take?
What is OOB - update MMN before continuing call
Not being able to close an account due to it not being opened & funded for 60 days applies to this type of account?
What is CD
AH is wanting to get a new Debit Card issued, but has updated their address within the last 24 hours. How do you handle?
What is opening 2nd Atlas & completing under written request
This will let you see what AH sees when using Zelle?
What is Zelle SWTS
AH wants to move $15k, account has been open for 3 days, how many transactions will AH need to make?
What is 3 $5k transactions
An AH needs to be verified to this level in order to close account?
What is 2nd level unless account balance is $0
An OSA that has been funded can stay open for this long with $0 balance before closing?
What is 365 days
Are we able to send Debit Cards to international addresses?
What is no.
This function in Atlas will let you see if AH has a promo on their new OSA?
What is - Account actions - Enterprise Rewards Offers.