11 Step Process
Acronyms
Culture
Leading with Data
Technical
100
Review Thorough Protection and Agree on Investment
What is Step 8?
100
P.R.I.M.E.
What is Positive Focus, Recognition, Inform, Motivate, Engage.
100
The 3rd Passion
What is Developing Leaders
100
This has the heaviest weight against RPO.
What is Snapshot?
100
This is how you test a Carbon Monoxide Detector.
What is place the carbon monoxide detector in a ziploc bag and spray canned carbon inside. (15-20 minutes)
200
Greet Your Customer and Break the Ice
What is Step 1?
200
ADT used to stand for?
What is American District Telegraph
200
You submit your service project video to this challenge
What is the Super Service Challenge
200
Minimum goal for Quality Rate.
What is 80%
200
This is the section in an Impassa to complete a placement test.
What is Section 904
300
Customer Guided Tour
What is Step 2?
300
KPI
What is Key Performance Indicator
300
The 2nd Passion
What is Systems are the Solutions
300
A high quality rate correlates with a low what?
What is 30 day cancel?
300
This is the section to change the timer test.
What is Section 378
400
Product Presentation
What is Step 7?
400
SOP
What is Standard Operating Procedure?
400
The 1st Core Value
What is Growth Oriented Learner
400
You should typically coach to steps (blank) when there is a high Pulse rate and low TP.
What is steps 1-3
400
This is what you use to properly mount an impassa. They are included in every kit.
What is screws with anchors when there is not a stud?
500
Educate Your Customer
What is Step 11?
500
SPARK
What is Success Passion Ambition Resilience Know How
500
The core values of Defenders
What is Growth Oriented Learned, Competitive Winner, and Humble Servant.
500
This metric impacts all metrics.
What is capacity?
500
This must be used on all commercial installation. No exceptions.
What is a Power Series 1864?
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