Terminology
This project type is used for a process that already has a solution.
What is "Just Do It"?
This methodology is about eliminating errors and defects by making the process error proof.
What is Six Sigma?
This type of exercise is intended to help a group begin the process of forming a team.
What is an Ice Breaker?
This tool summarizes the scope of the project and helps identify the suppliers and customers.
What is SIPOC?
In LEAN we use this acronym to help identify waste in a process.
What is DOWNTIME?
This project type is most commonly used for LEAN projects.
What is PDCA?
This role leads projects in their own areas.
Who is the Green Belt?
Thank you notes and care badges are examples of this.
What is Recognition?
This type of VOC uses quantitative data across an entire segment or group.
What is survey?
This type of waste - Being on hold for 40 minutes when trying to schedule an doctors appointment.
What is Waiting?
This term describes any activity that a customer would pay for or is essential to meet customer requirements.
What is Value-Added?
This project methodology is used at JHS to create radical improvement in a short period of time.
What is Kaizen Blitz?
Leadership domain for team members to whom you turn to time and again to implement a solution.
What is Executing?
This term represents the internal critical quality parameters that relate to the wants and needs of the customer.
What is Critical to Quality?
Type of waste - Extra medications stored which then expire.
What is inventory?
This term is a traditional Japanese term used to describe any activity that is wasteful.
What is Muda?
This tool is a high level document that summarizes the reason for the project, goal, scope, timeline, and participants.
What is Project Charter?
High performing teams move quickly between these 2 stages of Team Development.
What is Forming and Performing?
This tool translates customer requirements into targets to be met by new processes, designs, etc.
What is House of Quality?
Type of waste - when an RN cannot read an MDs handwriting.
What is Not Clear?
This type of "cost" is due to market share or sales loss because customers are dissatisfied.
What is "lost opportunity cost"?
This tool is a quick snap shot of the project charter that often is displayed on a communication board.
What is an A3?
The 5 stages of this process are forming, storming, norming, performing, and adjourning.
What is Stages of Team Development?
This VOC tool helps provide a better understanding of customers dissatisfiers, satisfiers, and delighters.
What is Kano Analysis?
Type of waste - Ordering multiple diagnostic tests that are not necessary.
What is Excess Processing?