Customer
This is concept represents an integral part of how an organization operates
What is the Voice of the Customer?
4th quarter of this year represent this
What is "the time period of the problem"?
The charter is the "what" of any project?
What is "the first step"?
The inputs come from this group
Who are the Suppliers?
"I want to shop from home and still get my product the same day" represents this
What is the Voice of the Customer (VOC)
What happened resulted in a loss of $500k represents what?
What is "impact" on the business?
The "boundaries" of the project
What is the scope?
This could be good or undesirable, like scrap
What are the Outputs (O)?
The y or dependent variable that can determine (measure) to what degree the Customer wants are being addressed:
What is the metric?
50% waste versus a spec of 25% represents this?
What is degree of the problem (Performance)?
This person signs off on the charter
Who is the Champion?
The receiver of the Outputs
Who are the Customers (C)?
Decomposing a hard to measure requirement into a measurable requirement can be achieved through this tool
What is the CTQ (critical to quality) Tree?
The phrase "An Employee caused the increase in 4th Quarter 2020" represents this
Inferring (or pointing) blame
This section explains the issue that is assigned to the project Team
What is the business case?
Made up of 5 - 7 Steps
What is the Process?
The CTQ tree is generally used during this timeframe
What is near the beginning of the project?
"Switching suppliers will eliminate the problem" is an example of
What is Inferring a Solution?
This section documents the limitations of the project
What are critical success factors?
The SIPOC is a "High level" one of these
What is process map?