Intro & Interpersonal
Communication
Communication
Policy
What is a guide to thinking?
Generally accepted number of rings to answer a 911 line
What is 3?
VoIP
What is Voice over Internet Protocol?
TTY helps these types of callers
Who are hearing and/or speech impaired?
CAD
What is Computer Aided Dispatch?
"Unit one from dispatch"
What is call up method one?
Who is the supervisor?
Someone has fled the scene of an accident
What is a Hit and Run?
Making an ICS structure smaller or larger depending on incident size and complexity
What is scalable?
Telecommunicators are expected to keep information totally __________
What is confidential?
For the caller, this person has the voice of authority
Whos is the telecommunicator?
Wireless e911 provides use with _________ and __________
What are the callers cell number and the cell phone tower site.
Used to send or receive the TTY protocol
What is a TDD or Teletypewriter Device?
Provides mapping for units in real time on the CAD
What are AVL (automated vehicle locator)?
Acknowledge all transmission promptly if busy, acknowledge unit and tell them to this
What is "Stand By"?
These are used to extend the effective range of radio communication signals
Forcible taking of a person(s) against their will
What is abduction/kidnapping?
Span of control for an individual supervisor
Professional code of conduct or some other formal guide for actions and behavior
What is code of ethics?
Ask 1 question at a time to avoid confusion with this type of caller
Who are children?
What is radio signal triangulation?
Delivers location based services to consumer driven vehicles
What is Telematics?
Essential data in the CAD resides here
What is a server?
30 Seconds
What is maximum length of a radio transmission?
Transmitting an outgoing signal on one frequency and an incoming transmission on another
What is a duplex system?
The three time lapses'
What are In-progress, just occurred and delayed?
Telecommunicator is responsible to ___________ information given to use by incident commanders or responding units
What is record?
Communications systems have four primary functions referred to as.
What is Vital Services?
The 4 W's
What is WHERE, Who, What, & When?
Wireless E911 Phase 2 adds
What are Latitude and Longitude
What is silent and open?
CAD systems have adequate back up systems in place to help prevent total failure. They are called
What are Built-In Redundancy?
Helps alleviate errors and misinterpretation of 10 codes
What is plain language?
tuned to a transmitters radio frequency and will hear the signal
Mercantile
What is an office, small retail, restaurant, multiple-occupancy, warehouses?
These documents helps define ministerial duties
What are Standard Operating Procedures (SOPs)?
The 3 primary disciplines
What are LAW, FIRE, and EMS?
Start at the top and work down
What is a description?
PASS
GA
These devices or software help the QA/QI department and your playback functions
What is Logging Recorders?
Verify this tag, PA JKE3428
What is Pennsylvania, J Juliet, K Kilo, E Echo, 3, 4, 2, 8 ?
Hand held _______ radio and a vehicle mounted ______ radio
What are Portable and Mobile?
Destroying or damaging public or private property
What is vandalism?
What is Post-Dispatch phase?
6 components of the communications cycle
What are sender, receiver, context, medium, message, and feedback?
Avoid using ______ or _______ that the caller may not recognize
What are jargon or slang?
Year the FCC mandate Wireless E911
TCC
What is Telematics Call Center?
1515
What is 3:15 pm?
Helps keep track of locations and conditions of units
What are regular status checks?
Distinctly spell words which could be misinterpreted
What is Phonetic Alphabet?
Record the EXACT wording when we take this type of call from a suspect
What is a bomb threat?
These damages awarded to the plaintiff are meant to punish the defendant who usually shows no remorse
What are punitive?
Drawn from our observations
What is inference?
Telecommunicators must present an _______ picture to responding units
What is an accurate?
What are direct dispatch, call transfer, call relay and call referral?
What is Baudot Code?
Responding unit can receive information from the cad via this device
What is MDT/MDC?
What is Echo Procedures?
used to describe the physical action of pressing the push to talk button
What is Key a Radio?
Fire has the potential to double in size in this amount of time
What is 60 seconds?
In ICS this group is responsible for overall management of the incident
Who are command staff?
Using 40-60 words per minute
What is Rate of Speech?
A set of printed or electronic questions to assist the telecommunicator with questioning
What are Guidecards?
MSAG
What is Master Street Address Guide?
What is Hearing Carry Over or HCO?
AVL uses these to collect their location
What are GPS satellites?
Personal Identification Numbers should be broadcast in this manner
What is the sequence printed?
What is simplex?
Two levels of EMS response
What are Basic Life Support (BLS) and Advanced Life Support (ALS)?
Co-Incident command is also known as
What is Unified Command?
Responding to the caller with consideration and respect
What is express empathy?
Persistently asking the same information without changing the spoken word is good for what type of callers
The project with ambitious plans to create a network of networks
What is FirstNet?
A Telematics call similar to a 911 open line
What is an emergency button activation with no voice?
PSAPs allowing calls and information to flow from one CAD to another
What is CAD Interoperability?
Subsequent actions that may include 2nd alarms, notification of hazmat teams, utilities, tow trucks or additional resources occurs during this phase
What is Post Dispatch?
The primary means of communication between telecommunicators and responding units
What is the radio?
This statement is in bold at the end of every nature code
What is "always verify location of the incident with the caller, callers name, and call back number."?
Liability of an employer for their employees actions or inactions
What is Vicarious Liability?
A brief rephrasing of information provided by the sender
What is Paraphrasing?
Read the following tag back as if your were verifying it
ATM1350
What is A Alpha, T Tango, M Mike 1 3 5 0?
PBX
What is Private Exchange Branch?
Abbreviations describing the automatic transmission via wireless tech of critical vehicle and occupant data immediately following a crash
What is ACN or Automatic Crash Notification?
CAD and ANI/ALI information may automatically, we must still do this with our callers
What is verify the address?
Using obscene language may incur a fine up to this amount
What is $10,000?
UHF ________ 450-512 is carved from UHF television channels 14-20.
What is T-Band?
Amber ___________ went missing in 1996, prompting the creation of the AMBER alert
Who is Hagerman?
A trainee has the responsibility to _________ ________ in the training provided