Delay Codes Roadshow

Customer Related Delay Codes

100

Anong Delay Code and pipiliin kapag nagsabi ang customer na hindi siya available?  

A. CRES - RESKED BY SUB WITH PREFERRED DATE

B. CSU - CUSTOMER/SUBSCRIBER UNAVAILABLE

C. TECH RESKED-BEYOND APPT SLOT

D. LACK OF TIME - RECHEDULE BY TECHNICIAN

B. CSU - CUSTOMER/SUBSCRIBER UNAVAILABLE

200

Ano ang Delay Code kapag walang tao sa bahay ng customer? 

A. CRES - RESKED BY SUB WITH PREFERRED DATE

B. CSU - CUSTOMER/SUBSCRIBER UNAVAILABLE

C. GLTBOH -TECH RESKED-BEYOND APPT SLOT

D. CHC-HOUSE/UNIT CLOSED

D. CHC-HOUSE/UNIT CLOSED

300

Anong Delay code gagamitin kapag hindi pa tapos sa activity at nagsabi customer na reschedule na lang ulit para matapos?

A. CRES - RESKED BY SUB WITH PREFERRED DATE

B. CSU - CUSTOMER/SUBSCRIBER UNAVAILABLE

C. GLTBOH - TECH RESKED-BEYOND APPT SLOT

D. GLTRBT - LACK OF TIME - RECHEDULE BY TECHNICIAN

D. GLTRBT - LACK OF TIME - RECHEDULE BY TECHNICIAN

400

Anong Delay Code ang gagamitin kapag beyond 4PM na at may hawak pa na Orders na hindi na mabibisita? 

A. CRES - RESKED BY SUB WITH PREFERRED DATE

B. CSU - CUSTOMER/SUBSCRIBER UNAVAILABLE

C. GLTBOH - TECH RESKED-BEYOND APPT SLOT

D. GLTRBT - LACK OF TIME - RECHEDULE BY TECHNICIAN

D. GLTRBT - LACK OF TIME - RECHEDULE BY TECHNICIAN

500

Anong Delay Code and pipiliin kapag nagpapa-reschedule ang customer? 

A. CRES - RESKED BY SUB WITH PREFERRED DATE

B. CSU - CUSTOMER/SUBSCRIBER UNAVAILABLE

C. TECH RESKED-BEYOND APPT SLOT

D. LACK OF TIME - RECHEDULE BY TECHNICIAN

A. CRES - RESKED BY SUB WITH PREFERRED DATE

Facility or Access Related Delay Codes

100

Ano ang Delay Notes kapag walang private pole ang customer kaya hindi maka-proceed sa install

A. Input SINO KINAUSAP (RELATIONSHIP) at TIME NA KINAUSAP

B. Input SINO KINAUSAP at EDAD ng kausap

C. Input ang address ng bahay

A. Input SINO KINAUSAP (RELATIONSHIP) at TIME NA KINAUSAP

200

Ano ang Delay Notes kapag overspan issue

A. BSS Order - LatLong, ICCBS - Reserved ID

B. BSS Order - Latlong , ICCBS - Subs address

C. BSS Order -  Customer Address ICCBS - Latlong

A. BSS Order - LatLong, ICCBS - Reserved ID

300

Ano ang maling Delay Code pag Crossing private property at kailangan ng HOA Permit para dito

A. CPERM - NO ADMIN/WORK PERMIT/SPECIAL REQ

B. CRWCPP RIGHT OF WAY - CROSSING PRIVATE PROPERTY 

C. CRWACC RIGHT OF WAY - SUBD ACCESS ISSUE

A. CPERM - NO ADMIN/WORK PERMIT/SPECIAL REQ

400

Ano ang tamang Delay Code kapaga Delikado sa area at may maaaring panganib sa buhay ng Technician 

A. COVIDA - COVID LOCKDOWN/HI RISK AREA

B. HRDIA - HIGH RISK

B. HRDIA - HIGH RISK

500

For Migration, ano ang Delay Notes kapag wrong LatLong issue during Install/Migration

A. Provide LatLong of nearest facility

B. Provide Customer Address

A. Provide LatLong of nearest facility

Pinoy Trivia

100

Ito ay isang Filipino slang na madalas sinasabi pag nagugulat na ang ibig sabihin ay Jesus, Mary and Joseph.

Susmaryosep

200

Millennial slang na ang ibig sabihin ay "astig" o "sobrang ganda"

Lit

300

Filipino word na madalas sinabi para di mabati ang bata pag pinupuri.

Pwera Usog / Pwera Buyag

400

Ito ang mangyayari sayo kapag naligo bigla pagkatapos ng nakakapagod na gawain.

Pasma

500

Kanino na li-link si Derek Ramsey ngayon?

Ellen Adarna