Team Member Facts
This team member and her husband eat peanut butter and jelly sandwiches every day for lunch.
Who is Anna Hegermiller?
Whitney, Brandon, and Lauren Jefferies share both this home state and this former employer.
What is Alabama and Cigna?
Devoted began delegating processing of these in Q1 2023 to make intake and resolution more efficient.
What is direct member reimbursements (DMR)?
In 2024 this partner will service only 1 out of 145 PBPs (the only partner to service only 1 PBP ever).
Who is Kaizen?
Minney and ~20 other Bostonian Devotees won tickets to see this superstar in August.
Who is Lionel Richie?
These two team members are both self proclaimed baking fanatics (and we hope will compete in a bake-off some day in 2024).
Who are Morgan and Brandon?
This restaurant was the most visited restaurant on Moody Street in 2023 by Del Ops team members.
What is Solea Tapas Bar?
This new resource launched in Q3 replaced our need to maintain 5+ separate sheets of information across our vendors.
What is the Benefit Partner Source of Truth?
In 2021 the volume of cases worked by Del Ops/1k was over 4. Now it is down to this number.
What is posting birthday and anniversaries in #watercooler?
These two team members are both lawyers.
Who are Minney and Whitney?
Minney, Sarah, and Aimee rode in the back of Jeff Rust's Tahoe to visit a warehouse in Florida as part of overseeing this benefit.
What is Durable Medical Equipment (DME)?
This new letter was generated with work by Minney and Aimee to ensure new members take the required steps needed to maintain coverage of care they had on their previous health plan.
What is the Welcome Call Next Steps Letter?
In July 2023, Devoted projected we'd have this many members in Jan 2024. (We ended up landing at $201k)
What is 187,865?
In 2023 this activity was banned for people who are talking in large meetings with their cameras on.
What is walking on a treadmill?
This team member creates (and even sells!) beautiful art made out of rocks and driftwood found on the New England coast.
Who is Hannah?
In 2023, Del Ops team members attended this many Taylor Swift Eras Tour concerts.
What is 4? (Morgan = 2, Sarah = 1, Anna = 1)
Hannah and Anna led a cross-functional team to launch Dental navigation v1 on 12/11/2023. Ed first brought back up the idea in the late weeks of this month in 2023.
What is October? (it was a group chat on 10/21/2023 - "Overall I’m trying to assess the potential viability of a dental navigator tool")
From January through October 2023, this vendor had the largest volume of total "claims" at ~720,000.
Who is Solutran?
Just last week, Devoted launched this service that we had talked about since our first year as a health plan.
What is care and provider navigation? (across specialties, not just Dental!)
This team member adopted her pet Ruby from Howard Stern's wife's cat rescue program.
Who is Aimee?
Anna and Aimee both moved in 2023, spanning coverage of these states.
What are Oregon, North Carolina, Massachusetts, and New Jersey?
As of the close of AEP, thanks for Whitney and Morgan, approximately this many members are eligible for the new Food+Home card benefit and have started to receive their cards at their homes.
What is 110,000 members?
ENTER ANSWER IN THE CHAT: We project we could spend ~$120 million on dental (network benefits) and ~$140 million on Food+Home in 2024. We have spent this much on each of these benefits so far in 2023 (closest approx answer for either benefit wins).
What is $24 million on Healthy Foods?
This person said "I love you" multiple times on FH in 2023
Who is DJ?