Policies & Procedures
Policies & Procedures are found here.
What is the INTRAnet/SPARK
Delegation is the transference of responsibility and authority for an activity to other health care members who are competent to do so. The task is delegated, but the nurse maintains this
What is accountability?
This type of statement should be used to remove blame, separate the issue from the person, and indicates that your thoughts are based on your own perceptions.
What are "I" Statements?
A standardized tool/protocol that provides a framework used to communicate information in a concise, deliberate, and organized manner between providers.
What is SBAR: Situation, Background, Assessment, Intervention?
This process improves communication at change of shift regarding priorities of care, decreases medical errors, improves patient safety, increases patient satisfaction, and includes the patient in the plan of care.
What is Bedside shift report?
This is not considered a Type of patient hand off communication:
A. Ticket to Ride
B. Pre-Procedure Checklist
C. RL Solution
C. What is RL Solution?
Which of the following tasks should the nurse delegate to the CNA?
A. Instructing Mr. Copeland about postoperative leg exercises
B. Providing personal hygiene for Ms. Evans
C. Asking Mr. LeBonte to rate his pain using the numerical scale
B. What is providing personal hygiene for Ms. Evans
44-85% of nurses are victims of this type of violence.
What is Lateral Violence?
A tool implemented in patients' rooms to help improve communication between patients, staff, and family members.
What is White Board?
This form is used to improve communication, decrease patient errors, is to be started by night shift, and must be completed for any patient going to a surgical procedure.
What is the Pre-procedure Checklist?
When a Registered Nurse designates the responsibility to perform a nursing task to an unlicensed individual or a Certified Nursing Assistant.
What is Delegation?
When delegating a task, the nurse should use a style of communication that allows for checking and correction of details to prevent misinterpretation.
What is closed-loop communication?
When conflict resolution strategies are not successful, and the parties involved cannot come to a mutual agreement, this should be used to escalate the concern and seek resolution.
What is Chain of Command?
A form of communication that uses posture, stance, gestures and tone and can be misinterpreted?
What is non-verbal communication?
This helps protect patients’ health information, improves communication among interdisciplinary teams, reduces medical errors, alerts for drug interactions, improves access to medical history and drug history, and reduces health care cost by avoiding duplication of tests and procedures.
What is EMR (Cerner)?