Clarity
Category: Setting Clear Expectations.
To ensure employees understand their tasks, leaders should explain what needs to be done, why it matters, and how success will be measured.
What is clearly defining the task and expectations?
This is the first step to ensuring accuracy when assigning tasks, requiring clear instructions, defined goals, and success criteria.
Answer: What is being crystal clear about expectations?
When delegating, leaders should explain the task, the goal, and the deadline to ensure employees know exactly what is expected.
What is being clear and specific?
Category: Avoiding Miscommunication.
When giving instructions, using this type of language helps employees understand exactly what is expected.
What is simple, plain, and direct language.
To help employees stay on track, you should provide these two key time-related elements when delegating a task.
What are deadlines and relevant context?
To avoid confusion when assigning tasks, leaders should use this type of language instead of vague instructions.
What is simple, direct language?
Category: Ensure Understanding.
When you and your team achieve this, there is a mutual understanding of the expectations and the desired outcomes.
What is alignment?
When defining the expected outcome of a task, leaders should specify these guidelines to ensure employees know what a well-executed job looks like.
What are standards for success?
Before assigning a task, leaders should provide employees with these essential elements, such as training, tools, or background information.
What are the right information and resources?
Category: Checking for Understanding
One way to confirm that an employee understands a delegated task is to have them do this.
What is repeat back the key details?
To delegate effectively, leaders should match tasks to employees based on these three factors.
What are skills, experience, and workload?
A good way to ensure an employee fully understands a delegated task is to have them do this after receiving instructions.
What is repeating back the key details?
Leaders can ensure accountability and avoid micromanaging by setting up these points to review progress.
What are check-in points?
Employees are more likely to be engaged in a delegated task when they understand this—giving them a sense of purpose and motivation.
What is why they’re doing the task?
Leaders can track progress without micromanaging by setting up these.
What are check-in points?