COMPUTER
Step 1 to delete photos on PHONES WITHOUT SD CARDS.
What is Check Android version?
The app needed to delete/download photos on an iPhone or iPad.
What is the Google Photos app?
The most that can be downloaded at one time.
What is 500 items?
Users can only delete photos if they have this version of Android.
What is Android 5.0 and up?
This app needs to be installed to make all photos & videos available offline in the Drive.
What is the Google Drive app?
Always ask this question prior to assisting user with deleting or downloading photos/videos.
Which device the user will be troubleshooting on?
When downloading, if the photo is already on your device, this option won’t appear.
What is Download?
Step 2 to delete photos from PHONES WITH SD CARDS ONLY.
What is Give permissions to access SD card?
Step 3 of download photos or videos on an iPhone & iPad: For multiple photos or videos.
What is "If you want to download photos and videos for an entire month or more, tap More More and then Layout and then Month."?
The Android app to delete and download a photo.
What is Google Photos app?
This app needs to be installed to download ALL photos and videos.
What is the Google Drive app?