Orientation
Do you push or pull carts?
Push with two hands unless the items in the cart obstruct your view
What is a staging location?
The place in the station where my packages are waiting
What three should you always try to avoid when driving?
Reversing
Speeding
Texting
What is REPS?
Recognize Hazards
Eliminate Distractions
Plan Ahead
Seek Space
Why is it important to complete a return to station "Debrief" with Amazon personal?
It allows Amazon to gain an understanding of the barriers you faced for each package when
attempting to make the delivery.
What is your Power Zone?
Below your shoulders and above your mid-thigh.
With whom can I share my login credentials?
I should never share my login information
What is a good way to de-escalate a situation when a customer is upset?
Apologize and listen, even if it isn’t your fault
Offer the number for customer service
Where do Delivery Associates go within the Delivery Station to complete the Debrief?
Amazon Return to Station Area
What was Amazon originally called?
Cadabra
What is the most common reason people get hurt in the delivery station?
Slips, Trips and falls
What is the Delivery App?
An app on the delivery device that is used to navigate, execute deliveries,
call customers, and troubleshoot
What is Wave Dispatch
It’s like a game of red light, green light where we wait to be told to go and
all leave together
Where are Sortation Bags left, after completing the return to station process?
In the identified return to station sortation bag storage area
For all vehicle types, you will complete a Driver Vehicle Inspection Checklist (DVIC) twice each day.
True