ProSupport for Client
What should be the standard support we place on quotes?
ProSupport Plus
How much per unit is our current ProDeploy Basic or Imaging Bundle sale?
$40 per unit before discount
What should we be sending a customer for an ARS sale?
A blank Asset Tag Excel sheet.
Who is our partner we go through for Managed Services?
Dataprise
What is Tech Direct?
- web portal
- track and manage projects
- self dispatch parts
- customize asset tags
- upload images
What expectations should be set if a customer is choosing Basic Hardware Support?
- Office hours only
- Scripted service
- Overseas employees
- No configuration support
How much time is added to the first Basic Deployment or Imaging Bundle order?
2 weeks
What does the customer pay for when reselling or recycling their equipment?
- someone to go onsite
- someone to perform onsite data sanitation
- packaging and shipment
- reporting and verification certificates
- environmentally friendly dispose
What type of customer would best fit the profile for Managed Services?
ANY!
But more specifically:
- Customers that reach out for project assistance
- Customers that mention delaying future project opportunities
- Customers that lack the time, skills, or in-house expertise needed to complete their projects
Think: "High IT needs, Low IT staff" or those who are downsizing
Customer:
"I want to purchase these systems but I don't want to receive them yet."
What can we do for the customer in this case?
Warehouse the systems
What is the value of ProSupport?
- 24 x 7 support
- Onsite hardware repair service and delivery
- In-region ProSupport engineer access
- Command center monitoring and crisis management
- Software configuration support
- SupportAssist
What licensing should we be selling to a customer who is doing imaging through Dell Image Assist?
Full volume licensing or O365
About how long does it take for the customer to find credit on their account once we receive the bid back from the customer?
30 days or 1 month
Why would a customer use Managed Services through Dell and Dataprise?
Many companies outsource portions of their business to allow the company to focus on their core business and do what they do best, and not on hiring additional employees. This could be one of those times for a customer.
List services contests going on right now.
(3/4 needed)
- ARR contest
*help your customer clear their space through ARR and the winners receive $50, $25, $25*
- Beat the Heat contest
*raise your Deploy Pen to win a food truck tour for the team*
- Quote Sell Earn
*Quote deployment, sell deployment, and earn up to $40 a week*
- Services Attainment Program
*raise deployment pen rate to earn $50 or $100*
What is the value of ProSupport Plus?
- Priority access to ProSupport Engineers
- SupportAssist
- Accidental damage repair for drops, spills and surges
- Retention of hard drive after replacement
- Dedicated Technical Account Manager*
- Monthly support history reporting*
Customer:
"I want to order 60 systems with your imaging services next month but I don't want to wait 2 weeks to go it all set up at that time. I'm very busy."
What would the best solution be for this customer?
Place a single unit order now that way we can bypass the engineering and go straight to manufacturing in the next order or 59 systems.
What is needed to be kept on client and enterprise equipment in order for the system to be able to be resold?
i.e. If this thing is wanting to be removed or needs to be destroyed/kept, we must switch to recycling services.
The motherboard
What should we listen for in conversation to propose Managed Services?
- Staff augmentation
- Outsourcing assistance
- Patch Management
- Datacenter management
Customer:
"My business is on the 5th floor of Building X. Where will you deliver the pallet?"
How will we resolve this issue?
We will deliver the pallet to the 5th floor of Building X through Value Adding Logistic Services!
Talk about the value of Support Assist for both ProSupport and ProSupport Plus.
ProSupport:
Automated issue detection, notification and case creation
ProSupport Plus:
Predictive issue detection and failure prevention advice
What is the value of ProDeploy?
- Everything included in Basic Deployment
- Onsite installation
- 24 x 7 deployment services
- Trash removal
- Project engineer with implementation planning
- Project documentation with knowledge transfer
What internal benefits do we have for selling ARR?
- Dell and non-Dell hardware drag
- To build a good relationship with our customer
- To position hardware that our customer will need in the future
- To earn money for the ARR contest
- To make Alyssa happy
What are the services covered under Managed Services?
- Server Monitoring
- Windows Security and Critical Patch Management
- Anti-Virus Management and Automated Scanning
- Backup Management - Network Device Monitoring and Alerting
- Desktop/Laptop Monitoring and Alerting
- Server/SAN Management and Support
- 24 x 7 Help Desk
- Onsite Support Resolution
& MORE
What should you send to all customers this week?
The Asset Tag Excel Sheet for ARR!!